Customer Service Representative

Company: Vaco
Location: Billerica
Posted on: May 25, 2023

Job Description:

VACO Boston has teamed up with a Software company in Billerica, MA to help find Customer Service Representative to join its team. The are looking for the right candidate to help with client invoice and payment questions. The role will be onsite and has lots of room to grow.
Responsibilities:

• Answer inbound calls and emails with clients to resolve any issues, in a professional manner
• Accurately enter proprietary information into the system
• Ability to troubleshoot, independently.
• Data entry
• Create and maintain records of customer interactions and transactions, including, but not limited to: recording details of inquiries, filing complaints, writing thorough comments, taking appropriate and necessary action(s) to resolve the issue, escalating to appropriate personnel
• Create tickets and forward to appropriate department(s)
• Ensure that issues are resolved in a timely manner, while maintaining professional etiquette
• Other duties as assigned. Requirements:
  • Call center or customer service experience
  • Excellent communication skills - both written and verbal Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
    
    EEO Notice
    
    Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
    
    Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
    
    Vaco also wants all applicants to know their rights that workplace discrimination is illegal .
    
    Privacy Notice
    
    Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies.
    • California residents may access Vaco's HR Notice at Collection for California Applicants and Employees here .
    • Virginia residents may access our state specific policies here .
    • Residents of all other states may access our policies here .
    • Canadian residents may access our policies in English here and in French here .
    • Residents of countries governed by GDPR may access our policies here . Pay Transparency Notice
      
      Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
      • the individual's skill sets, experience and training;
      • licensure and certification requirements;
      • office location and other geographic considerations;
      • other business and organizational needs.
        With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

Keywords: Vaco, Billerica , Customer Service Representative, Sales , Billerica, Massachusetts