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Call Center Agent

Company: The Dodge Company
Location: Billerica
Posted on: November 18, 2022

Job Description:

The Dodge Company is seeking a full-time *Call Center Agent *to join our *Customer Service Department. *Hours are Monday through Friday from 9:30 am to 6:00 pm.

*Primary Responsibilities*
* Receive incoming calls from customers and sales representatives
* Enter orders into our computer system
* Research, troubleshoot and resolve order issues
* Process returns and exchanges
* Communicate with customers regarding their overdue balances
* Cover reception desk when needed
*

Key Competencies*

* Verbal and written communication skills
* Problem analysis and problem solving
* Organizational skills
* Attention to detail and accuracy
* Reasoning and judgement
* Adaptability
* Team work
* Stress tolerance
* Reliability
* Flexibility

*Education and Experience*
* Good computer skills with knowledge of Microsoft Word, Excel and Outlook
* High school diploma or equivalency
* Prior experience with data entry and call center service preferred

*About the Company*

Dodge is the world's largest supplier of embalming chemicals, instruments, supplies, urns and more. Please visit our website at www.dodgeco.com to learn more about our company prior to applying.

We offer a competitive benefits package including health, dental, life, AD&D, short and long term disability insurance, sick time, vacation, 401(k), FSA and direct deposit.

We work in a "dog-friendly" environment with an "office appropriate" casual dress code.

We perform post offer, pre-employment background checks and drug testing.

Upon submitting your application, Indeed will automatically send you a Call Center Customer Service Assessment. Completion of this assessment is required in order for your application to be considered.

Job Type: Full-time

Pay: $19.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Disability insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday

COVID-19 considerations:
We are an essential business operating continuously throughout the pandemic. This position will be required to work onsite at our Billerica location.

Ability to commute/relocate:
* Billerica, MA 01821: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):
* Are you able to work the hours indicated in the ad, Monday through Friday, 9:30 am to 6:00 pm?
* Have you visited our website at www.dodgeco.com to learn more about our company?

Education:
* High school or equivalent (Preferred)

Experience:
* call center: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: The Dodge Company, Billerica , Call Center Agent, Sales , Billerica, Massachusetts

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