Customer Service Representative

Company: Waltham Services, LLC
Location: Billerica
Posted on: April 30, 2021

Job Description:

Waltham Services has been in business for over 125 years. We are the leading pest control provider throughout New England. Our company is committed to protecting and preserving the people, property, and public healthof our customers, with regard to pest control and prevention. Established in 1893, Waltham is New Englands premier supplier of pest control services. We have a rich history and a bright future. We are seeking a client-facing,professionalCustomer Service Representative with patience, accountability, and a genuine passion for providing a quality customer experience. Excellent communication, organization, and problem-solvingskills are crucial within our fast-paced service industry business. The CSR is responsible for developing the relationships between our customers, service technicians, and operations. This position would be located in our Wilmington, MA branch office.If you are a collaborative partner with a strong work ethic, who enjoys providing support and assisting others; this may be the right fit for you. In this role, you will be required to: Provide exceptional customer service to clients and colleagues Provide proactive & timely customer follow-up; resolving customer issues & concerns Respond to service and sales inquiries & communicate to field operations Maintain accurate records utilizing customer service software applications Partner with management to manage expectations and meet deadlines Manage administrative requests and tasks Prioritize, plan and complete special projects, and assignments Facilitate accounts receivable and collection efforts Respond & follow-up on leads and referrals Assist in scheduling of service routes schedules HERES WHAT WE HAVE TO OFFER.. Competitive hourly compensation Comprehensive benefit package Medical, Dental, Vision, 401K, Stock Purchase, Tuition Reimbursement, and MORE! Paid Time Off (Holiday/Vacation/Sick) Opportunities for growth, development, and advancement Think we might be a match? APPLY TODAY for IMMEDIATE CONSIDERATION! Why Waltham? Waltham Pest Serviceshas principles - Do what you say you are going to do, deliver quality work in all areas, and treat everyone with dignity and respect. The Pest Management Industry is growing and is a recession-resistant line of business Waltham is financially stable and a growing subsidiary ofRollins, Inc.,(NYSE: ROL), headquartered in Atlanta, GA Find out more aboutour industry and our sales cultureby checking out our videos: Careers @ Waltham Requirements:We require the ability to pass a drug screen. Candidates must meet physical job requirements and safely perform the following job duties with or without accommodations as well as the ability to obtain the appropriate pesticide license (if required) within the first 90 days of employment (company paid). EducationRequiredHigh School/GED or betterSkillsRequiredListeningProblem solvingResponsibilityMultitaskingCustomer ServiceMicrosoft OfficeBehaviorsRequiredEnthusiastic: Shows intense and eager enjoyment and interestDedicated: Devoted to a task or purpose with loyalty or integrityFunctional Expert: Considered a thought leader on a subjectTeam Player: Works well as a member of a groupDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellMotivationsPreferredGoal Completion: Inspired to perform well by the completion of tasksWork-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of workSelf-Starter: Inspired to perform without outside helpJob Security: Inspired to perform well by the knowledge that your job is safeAbility to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organizationEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Waltham Services, LLC, Billerica , Customer Service Representative, Sales , Billerica, Massachusetts