Service Technician

Company: High Octane Harley-Davidson
Location: Billerica
Posted on: May 21, 2023

Job Description:

Job Title: - - - - - - - - - - - - - Service TechnicianDepartment: - - - - - ServiceSupervisor: - - - - - - -Service Manager -Summary DescriptionRepair, customize, maintain, or overhaul both customer and dealer owned motorcycles as close to the allotted time schedule as possible with excellent quality.Duties and Responsibilities

• Accept work assignments from Service Advisor/Manager.
• Request parts for the job as early as possible when needs become known.
• Perform service, repair and customization work in accordance to factory specifications.
• Notify Service Advisor/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of delay.
• Keep customers' vehicle cleaner than when it was dropped off.
• After job is finished ensure proper completion and filing of paperwork.
• Keep work area as clean as possible and assist others with maintaining shop cleanliness.
• Assist Service Writer, when requested, with writing up work orders, communicating with customers, test riding, or any other issue which will help ensure customer satisfaction.
• Maintain technical qualification by completing any necessary training programs assigned to you by the Service Manager.
• Perform other related duties as assigned or requested.Supervisory Responsibilities
  • -NoneQualifications & Job Requirements
    • Completion of factory authorized formal training programs such as MMI Service School or equivalent work experience. -
    • Equipped with proper tools.
    • Maintain a positive attitude and relationship with all other employees.
    • Capable of pushing and loading motorcycles.
    • High school diploma or equivalent.
    • Valid driver's license and motorcycle endorsement. -
    • Passion for the motorcycling lifestyle and riding community.
    • Attention to detail. -
    • High energy level needed.
    • Ability to work a flexible schedule including weekends, Holidays, and evenings.
    • Proficient in meeting deadlines on a timely manner.Physical Demands
      • Requires the use of both hands.
      • Frequently required to bend, stop, crouch, reach, handle tools and lift 50lbs of material.
      • Requires the ability to balance and push an 800+lb motorcycle. -Working Conditions
        • The noise level in the work environment is usually loud.
        • Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
        • Occasionally exposed to exhaust fumes or other airborne particles.
        • Frequently works near moving mechanical parts. - -

Keywords: High Octane Harley-Davidson, Billerica , Service Technician, Professions , Billerica, Massachusetts