Principal Salesforce Architect

Company: Quanterix
Location: Billerica
Posted on: March 17, 2023

Job Description:

Quanterix is a company on a mission to change the way in which healthcare is provided by giving researchers the ability to closely examine the continuum from health to disease. In our focused therapeutic areas, our revolutionary technology, Simoa -, is helping researchers advance the science of precision health. Simoa - is changing the way in which the biology of health and disease is studied by giving researchers the ability to closely examine critical biomarkers in most therapeutic areas including neurology, infectious disease, oncology, inflammation, and cardiology.

To continue our growth, we are hiring a Principal Salesforce Architect remotely located. We are looking for an experienced and motivated candidate to join our IT team. The major focus of a successful Principal Salesforce Architect is to ensure 100 percent adoption/compliance rates within the customer's user groups and to completely align Salesforce with the company's business processes. The role of the administrator includes both tactical and strategic responsibilities. Communicates regularly with the Salesforce Business Owner, IT systems leadership, CRM Steering Committee, and other stakeholders to ensure functionality meets field needs and to develop ongoing project plan. Salesforce Systems Administrator would champion Salesforce within the technology systems group, educating other team members on the capabilities and potential applications of Salesforce.

What You'll Do:

• Serve as key liaison with IT technical resources in areas related to system support for areas such as wireless, Outlook integration, ERP integration, etc.
• Support Corporate Marketing's use of Salesforce, including assisting with mailing list generation/cleanup as needed and helping Marketing automate processes related to national marketing campaigns.
• Develop ad-hoc reports/dashboards as requested by user groups or stakeholders, performs analysis on data as required
• Maintain and communicate system metrics to track trends in usage and data integrity.
• Understand business requirements and how to effectively translate to Salesforce
• Possess both strong and some tactical Salesforce skills to understand how changes may impact entire user universe
• Update information on any organizational changes or business process improvements
• Ability to send updated training and benefits communications to the user group
• Excellent communication skills to help internally "sell" and "service" the user group
• Excellent training skills to perform ongoing training sessions (if designated "BAM" is also Salesforce internal trainer)
• Support of management to attend ongoing Salesforce training sessions as new features and on-demand versions of the application are launched
• Strong relationships with the managers of the user group to ensure proper use of the application
• Be the "voice" of the user community to represent to management commonly requested and needed changes to the application
• Hold quarterly update meetings with the initial Steering Committee to revisit application success factors and ensure incorporation of additional user requirements
• Manage all security settings and conduct regular security/configuration audits
• Manage all new user set-ups and deactivation, including transferring ownership of accounts/contacts/opportunities for deactivated users
• Execute all configuration changes (this may involve simply changing field names or could be more work-intensive project such a re-mapping fields and field value or doing a record update project that may require tools such as the Force.com Data Loader or Excel Connector).
• Perform new release evaluations with business owner & executes new functionality rollouts
• Regularly audit data to uncover data integrity issues and/or opportunities for process improvement
• Perform mass data imports using the API or import tools as requested by Salesforce Area Admins or others
• Manage and implements customization requests by Salesforce Area Admins, including creating workflow triggers, workflow alerts, automated email responses, etc.
• Maintain updated system documentation and Salesforce policies/procedures
• Maintain the Salesforce mailbox by promptly responding to user questions and requests for administrative support or forwarding on to an Salesforce Area Admin as appropriate
• Develop and maintain naming conventions of picklists, report folders, dashboards, etc. to improve system usability
• Perform manual or automated data entry/data clean-up as required
• Modify leads and case setup
• Modify case setup
• Create and manage email and mail merge templates
• Create and modify list views
• Create custom fields and modify picklist values
• Import and update campaign data
• Create/Modify Lead Assignment Rules
• Set up Useful Links on the Home Page
• Create Web Integration Links
• Create Reports, Dashboard, Analytics to enhance business management and decision making What We'll Expect From You:
  • Bachelor's degree
  • Demonstrated experience in Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to the Salesforce release upgrades
  • Has high-level familiarity with other IT system /business application capabilities and scope definition
  • Tech industry experience
  • Salesforce certifications preferred
  • Excellent communication and interpersonal skills
  • Ability to work within a team and independently within a fast-paced environment
  • Positive attitude and customer service oriented
  • Ability to work remotely
    Why You'll Like Working For Us:
    
    Our Technology: Quanterix' technology is designed to enable much earlier disease detection, better prognoses and enhanced treatment methods to improve the quality of life and longevity of the population for generations to come. The technology is currently being used for research applications in several therapeutic areas. The company was established in 2007 and is in Billerica, Massachusetts. For additional Information, please visit https://www.quanterix.com .
    
    Our Commitment To Employees: We have a free, state-of-the-art onsite fitness center for all employees. To keep you fueled up, we provide onsite employees free bagels every Monday morning, and free snacks and drinks every day! Quanterix hosts Virtual Bingo nights with all employees when we can see families, pets, and win amazing prizes. In addition to competitive compensation and a 401k plan with an employer match, we offer competitive health, dental, and vision benefits for employees and their dependents. We offer a Flexible Spending Account (FSA), Life, Disability, and Accidental Death & Dismemberment Insurances, and Mental Health Care, we offer generous Maternity & Paternity leave, Family Medical Leave, Fertility Assistance, Dependent Care, Military Leave and Vacation Carryover. All employees are awarded Equity, an Employee Stock Purchase Plan, a Performance Bonus, and 1:1 Financial Counseling/Planning. We also offer Tuition Assistance.
    
    #LI-JV1 #QISJ

Keywords: Quanterix, Billerica , Principal Salesforce Architect, Professions , Billerica, Massachusetts