BillericaRecruiter Since 2001
the smart solution for Billerica jobs

Lead Desktop Support Technician

Company: OSI Systems
Location: Billerica
Posted on: September 22, 2022

Job Description:

Overview AS&E, an OSI Systems Company is seeking a Lead Desktop Support Technician, based out of Billerica, MA. We are proud to be a trusted provider of advanced X-ray technologies for ports, borders, military, high-threat facilities and critical infrastructure all over the world. Be a part of our mission to provide our customers with best-in-class cargo and vehicle screening systems and services so they can combat terrorism, trade fraud, drug and weapon smuggling, and illegal immigration. Responsibilities The Lead Desktop Support Technician will lead the Desktop Support team and provides technical end-user support to desktop systems, workstation setup and configuration, and routine tasks such as software/hardware upgrades. Resolves reported desktop problems related to hardware, operating systems and configuration issues through troubleshooting and research. Lead and train Desktop Support staff to ensure adherence to policies and procedures, notifying manager of issues as needed. Prioritize department workload in order to ensure tickets are closed timely. Configure, maintain and provide Desktop support to all users to ensure they have the ability to work at all times Provide support for all applications running on desktops and all hardware associated with the applications. Help develop IT solutions to meet the busienss objective. Monitor trouble tickets system and respond to all trouble reports within establised goals Imaging, data wiping, asset control and detailed ticket documentation - This is a high volume ticket environment, with strict Service Level Agreements in place. New hire deployments. PC refresh delopyment Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork Demonstrate behavior consistent with the company's Code of Ethics and Conduct It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem Duties may be modified or assigned at any time to meet the needs of the business. Qualifications BS degree in Computer Science or technology preferred. 10+ years of IT support experience, 3+years as a team lead MCP, MCSA or MCSE desired. Itil foundations desired. Must be able to lead a team environment and collaborate - Excellent interpersonal skills required. Must be the technical expert for the team. Competent Windows 10 and 11, Microsoft Office Suite, and Azure Active Directory troubleshooting skills. Must have attention to details, time management skills, be organized, and the ability to multi-task under pressure. Experience in writing technical instructions for end users. Excellent written and oral communication skills. Highly motivated, with a positive, can-do attitude. Excellent customer interaction skills are required. Ability to be a self-starter and finisher, capable of working with minimum supervision. Ability to train other employees. Company COVID-19 Vaccine Policy To comply with applicable government requirements, all U.S. employees must be fully vaccinated against COVID-19 unless they are entitled to and approved for a legal accommodation, in accordance with the Company's COVID-19 Vaccination Policy. NOTICE TO THIRD PARTY AGENCIES OSI Systems, Inc. and its subsidiaries (collectively "OSI") does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI. Equal Opportunity Employer - Disability and Veteran EEO is the Law Poster Link: OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.BS degree in Computer Science or technology preferred. 10+ years of IT support experience, 3+years as a team lead MCP, MCSA or MCSE desired. Itil foundations desired. Must be able to lead a team environment and collaborate - Excellent interpersonal skills required. Must be the technical expert for the team. Competent Windows 10 and 11, Microsoft Office Suite, and Azure Active Directory troubleshooting skills. Must have attention to details, time management skills, be organized, and the ability to multi-task under pressure. Experience in writing technical instructions for end users. Excellent written and oral communication skills. Highly motivated, with a positive, can-do attitude. Excellent customer interaction skills are required. Ability to be a self-starter and finisher, capable of working with minimum supervision. Ability to train other employees. Company COVID-19 Vaccine Policy To comply with applicable government requirements, all U.S. employees must be fully vaccinated against COVID-19 unless they are entitled to and approved for a legal accommodation, in accordance with the Company's COVID-19 Vaccination Policy. NOTICE TO THIRD PARTY AGENCIES OSI Systems, Inc. and its subsidiaries (collectively "OSI") does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI. Equal Opportunity Employer - Disability and Veteran EEO is the Law Poster Link: OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.The Lead Desktop Support Technician will lead the Desktop Support team and provides technical end-user support to desktop systems, workstation setup and configuration, and routine tasks such as software/hardware upgrades. Resolves reported desktop problems related to hardware, operating systems and configuration issues through troubleshooting and research. Lead and train Desktop Support staff to ensure adherence to policies and procedures, notifying manager of issues as needed. Prioritize department workload in order to ensure tickets are closed timely. Configure, maintain and provide Desktop support to all users to ensure they have the ability to work at all times Provide support for all applications running on desktops and all hardware associated with the applications. Help develop IT solutions to meet the busienss objective. Monitor trouble tickets system and respond to all trouble reports within establised goals Imaging, data wiping, asset control and detailed ticket documentation - This is a high volume ticket environment, with strict Service Level Agreements in place. New hire deployments. PC refresh delopyment Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork Demonstrate behavior consistent with the company's Code of Ethics and Conduct It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem Duties may be modified or assigned at any time to meet the needs of the business.

Keywords: OSI Systems, Billerica , Lead Desktop Support Technician, Professions , Billerica, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Billerica RSS job feeds