Field Service Technician

Company: ASM Nexx Inc.
Location: Billerica
Posted on: August 2, 2022

Job Description:

Are you a Road Warrior, with technical experience within manufacturing, who has partnered closely with Engineers both domestic and abroad? The Field Service Technician reports to the Director of Customer Support in Billerica, MA. When not out in the field supporting the offsite domestic and global clients, you will be working as part of the engineering team on the initial tool buildout in Massachusetts. The FST partners very closely with the Engineering team as they design and build our capital equipment to client specifications, at our Massachusetts facility, prior to being shipped and delivered to our client site. During this engineering partnership, you will re-assemble the capital equipment at the client site upon arrival, as well as perform start-up, preventative maintenance, troubleshooting, repair, upgrades, and modifications on this complex electronic / electro-mechanical semiconductor capital equipment, at global customer locations. Job responsibilities will require working in a clean-room environment. Key Responsibilities and Duties / Essential Functions:
--- Assess complex product/equipment performance based upon field data; recommend and track status of modifications or improvements
--- Complete related documentation and write BKM's, (best-known-methods), for installation or preventative maintenance procedures for equipment
--- Manage failure analysis for returned parts between vendors and provide updates to customers
--- Coordinate with factory personnel or other technical and internal resources to accomplish customer required work
--- Create and maintain a high level of customer satisfaction through advanced customer service skills, implementing fast, quality responses to internal and external customers while maintaining a safety first mentality
--- Participate in escalation meetings to track and drive solutions for customer support operations and provide updates
--- Represent the company in front of the customer in a professional and proactive manner to ensure customer satisfaction and company profitabilityEducation and Experience:
--- Associates degree, (Bachelor's degree preferred)
--- Minimum of 1 or more years of relevant experience troubleshooting/repairing complex electro-mechanical equipment, (prior semiconductor equipment preferred)Qualifications and Skills:
--- Candidate must possess a valid passport and be able to travel approximately 30-35%, including world-wide travel
--- Must be able to work in a clean-room environment
--- Experience with vacuum-based or wet chemistry (Plating), or dry chemistry (PVD), equipment, utilizing software-controls preferred
--- Excellent communication, (written and verbal), and customer service skills
--- Proficiency using MS office, (Outlook, Excel, PowerPoint, Word)
--- Self-motivated individual with ability to work alone and/or with limited supervision
--- Candidates selected will be required to complete a drug-screening and background checkWork Environment:This job operates in a professional office environment, in cleanrooms, and in customer factories around electro-mechanical equipment. Physical Requirements:Job duties may be performed in a clean room environment. Mechanical aptitude, manual dexterity and ability to lift/carry objects up to 35 pounds may be required. May require bending/stooping/crawling/climbing. May require the use of Personal Protection equipment and proper industry safety procedures when working with one or more dangerous element or conditions such as chemicals, electric currents or high voltage, moving mechanical parts, etc. Regular airline/overnight travel is required.Expected Hours of work:Days and hours of work are typically Monday through Friday, 8:00 a.m. to 5:00 p.m. or as assigned by supervisor. This position occasionally requires long hours or weekend work, including overnight stays due to travel.Travel:Domestic or international travel may be required, approximately 30-35% EOEM/F/D/V

Keywords: ASM Nexx Inc., Billerica , Field Service Technician, Professions , Billerica, Massachusetts