Service Desk Technician
Posted on: June 15, 2022
Service Desk Technician
--- Understand and articulate complex problems related to the
--- Provide business development support by assisting in RFP/ RFI
response drafting, presentations, collateral creation and
formulating recommendations Support presales and create marketing
collateral such case studies and capability deck.
--- Capture and present project's capabilities to prospective
clients in a way that highlights the unique selling proposition of
--- Interface with community network to retain technology
--- Work with the client team to address escalations.
--- Implement change requests and engineering tasks.
--- Lead the technical discussions in customer governance
--- Interact with the user / customer / first level management.
--- Handle specific technologies within projects.
--- Contribute to HLD, LLD, Implementation and test plans.
--- Participate in technical audits.
--- Identify opportunities for automation, standardization and
stabilization of environment.
--- Understand technical requirement and translate into design.
--- Lead TIP initiatives and coordinate with CoE for the
implementation of the same.
--- Prepare/update/review run books/SOP/knowledge articles on
specific technology areas.
--- Plan Prepare and execute change process and change
implementation and standardize the change process.
--- Contribution to reducing COD by performing the following:
--- Identifying and driving the CSI and automation initiatives.
--- Prepare templates, checklist and guidelines on Due diligence,
Transitions and KT.
People / Team.
--- Enabling the L1/L2 team members to enhance their skill
--- Deliver technology training through Academy and/or within
project group for technologies/ tools.
--- Participate in recruitment and act as a buddy to new hires.
--- Proactively support team building and on boarding efforts via
--- Contribute to knowledge management activities by creating case
studies, technical artifacts, and reference architectures related
to your technical domain.
Sr. Technical Recruiter
Phone Number: 408-600-2007 Extn 1015
Companies across U.S. have engaged ReqRoute, Inc to deliver
skilled, dedicated IT professionals. Recruiting is our passion and
we support Fortune 1000 companies with their hiring needs. We
always seek to deliver competitive and sought-after career
opportunities to our potential consultants and employees. We invite
you to review the position requirements and apply today if your
skills match our needs.
ReqRoute, Inc is an Equal Opportunity Employer. Qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, age, disability, military status,
national origin or any other characteristic protected under
federal, state, or applicable local law. ( www.reqroute.com )
Keywords: ReqRoute,Inc, Billerica , Service Desk Technician, Professions , Billerica, Massachusetts
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