Service Desk Technician

Company: ReqRoute,Inc
Location: Billerica
Posted on: June 15, 2022

Job Description:

Service Desk Technician
Billerica, MA
Contract

Responsibility:
--- Understand and articulate complex problems related to the specific technology.
--- Provide business development support by assisting in RFP/ RFI response drafting, presentations, collateral creation and formulating recommendations Support presales and create marketing collateral such case studies and capability deck.
--- Capture and present project's capabilities to prospective clients in a way that highlights the unique selling proposition of the client
--- Interface with community network to retain technology competitiveness.
--- Work with the client team to address escalations.
--- Implement change requests and engineering tasks.
--- Lead the technical discussions in customer governance calls.
--- Interact with the user / customer / first level management.
--- Handle specific technologies within projects.
--- Contribute to HLD, LLD, Implementation and test plans.
--- Participate in technical audits.
--- Identify opportunities for automation, standardization and stabilization of environment.
--- Understand technical requirement and translate into design.
--- Lead TIP initiatives and coordinate with CoE for the implementation of the same.
--- Prepare/update/review run books/SOP/knowledge articles on specific technology areas.
--- Plan Prepare and execute change process and change implementation and standardize the change process.
--- Contribution to reducing COD by performing the following:
--- Identifying and driving the CSI and automation initiatives.
--- Prepare templates, checklist and guidelines on Due diligence, Transitions and KT.
People / Team.
--- Enabling the L1/L2 team members to enhance their skill sets.
--- Deliver technology training through Academy and/or within project group for technologies/ tools.
--- Participate in recruitment and act as a buddy to new hires.
--- Proactively support team building and on boarding efforts via mentoring contributions.
--- Contribute to knowledge management activities by creating case studies, technical artifacts, and reference architectures related to your technical domain.

Thanks,
Sweta N
Sr. Technical Recruiter
Reqroute Inc
Phone Number: 408-600-2007 Extn 1015

Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.

ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. ( www.reqroute.com )

Keywords: ReqRoute,Inc, Billerica , Service Desk Technician, Professions , Billerica, Massachusetts