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Planned Maintenance Scheduler/Administrator

Company: Bruker Corporation
Location: Billerica
Posted on: November 21, 2020

Job Description:

OVERVIEW

Bruker Daltonics, a leading manufacturer of mass spectrometry instrumentation, software and accessories, has an immediate opening for a Planned Maintenance Scheduler/Administrator, Field Service Department in the U.S. This position will be fully remote. The Planned Maintenance Scheduler/Administrator will manage the high volume Planned Maintenance schedule across multiple regions.

RESPONSIBILITIES



* Actively manage Planned Maintenance schedule including resource allocation and assignment

* Assign workload across multiple teams while maintaining on time KPI targets for planned maintenance

* Communicate with customers, and managers to confirm upcoming PM schedule

* Maintain accuracy of service dispatch calendar in Sales Force CRM

* Track and monitor future PM requirements from active service contract database from Sales Force CRM

* Achieve on-time target KPI s for Planned Maintenance

* Monitor service dispatch calendar to combine on demand repair visits with PM schedule

* Manage service activities for customers who require credentialing via Reptrax as corporate account administrator

* Monitor service case milestones from Sales Force and ensure timely case closure

* Monitor Planned Maintenance paperwork and ensure accuracy and completeness

* Develop and improve processes, as required, to support creation of an accurate Master Schedule, including capacity and slot plans

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Minimum 5 years of experience with high volume scheduling/project management administration

* Experience in Microsoft Office and SalesForce CRM

* Ability to effectively and professionally work under pressure, in a team-oriented environment, with frequent changes in deadlines and priorities

* Demonstrated ability to effectively communicated with a range of customers at varying levels of technical expertise

* Ability to work with diverse teams; and skill sets to achieve greater levels of efficiency

* Excellent team player who demonstrates leadership abilities

* Ability to create and drive process improvement and influence teams to adopt new practices



Bruker Corporation offers a comprehensive and competitive benefits package including medical, dental, 401(k), paid vacation, holidays, and tuition assistance (as applicable).



Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.



Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.

Keywords: Bruker Corporation, Billerica , Planned Maintenance Scheduler/Administrator, Professions , Billerica, Massachusetts

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