Parts Associate

Company: High Octane Harley-Davidson
Location: Billerica
Posted on: May 24, 2023

Job Description:

Job Title: - - - - - - - - - - - - - - Parts AssociateDepartment: - - - - - - - - - - - - - - - - - - - - PartsSupervisor: - - - - - - - - - - - - -Parts Manager -Summary DescriptionProvide courteous, knowledgeable assistance to customers; perform cashiering, stocking and other duties to promote efficient functioning of department. Identify correct part numbers specific to a motorcycle. Resolve difficult customer problems in a courteous and professional manner.Duties and Responsibilities

• Provide customer service to external customers. -
• Meet customer needs, offers options, resolves problems and follows up with customers. -
• Ensure full customer satisfaction without unnecessarily referring customer to other staff members.
• Maintain friendly, helpful demeanor. -
• Provide professional, knowledgeable, courteous customer service. -
• Assist customers in locating merchandise, take special orders, answer questions, and communicate policies on returns and exchanges. -
• Monitor for shoplifting. -
• Perform all cashiering functions in accordance with company cash handling policies and procedures. -
• Check price tags for alterations. -
• Does not accept checks unless processed through cross checks.
• Use appropriate verification procedures for credit card purchases. -
• Keep sales floor neat, clean and fully-stocked. -
• Shelve new stock, inform buyers of fast- and slow-selling stock, maintain thorough knowledge of inventory. -
• Ensure merchandise is attractively displayed. -
• Maintain cashiering desk/areas in a clean, organized fashion. -
• Keep cashiering area well-stocked with necessary supplies, such as shopping bags, credit card drafts, etc. -
• Assist with answering incoming calls and directing them to the appropriate person or department. -
• Make tags for damaged merchandise, deliver daily to designated area. -
• Comply with all company and department policies and procedures. -
• Perform other related duties as assigned or requested.Supervisory Responsibilities
  • NoneQualifications & Job Requirements
    • High School Diploma or equivalent degree or greater required. -
    • Experience: 1-3 years of experience required, with 3-5 years preferred; or the equivalent combination of education and experience.
    • Ability to take initiative and problem solve. -
    • Excellent verbal and written communication skills.
    • Ability to present oneself as well as the company in a professional manner. -
    • Knowledge of applicable laws/policies/principles/etc. -
    • Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
    • Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
    • Attention to detail. -
    • Interpersonal skills and customer service skills required.Physical Demands
      • Requires the use of both hands. -
      • Frequently required to bend, climb, stoop, crouch, reach, and lift 50lbs of material.
      • Requires standing and/or walking for extended periods of time. --- - - Requires the ability to balance and push an 800+lb motorcycle. -Working Conditions
        • The noise level in the work environment is usually loud.
        • Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
        • Occasionally exposed to exhaust fumes or other airborne particles.
        • Frequently works near moving mechanical parts. -

Keywords: High Octane Harley-Davidson, Billerica , Parts Associate, Other , Billerica, Massachusetts