Service Coordinator
Company: OSI Systems
Location: Billerica
Posted on: March 16, 2023
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Job Description:
Overview
AS&E, an OSI Systems Company is seeking a Customer Service
Coordinator, based out of Billerica, MA.
We are proud to be a trusted provider of advanced X-ray
technologies for ports, borders, military, high-threat facilities
and critical infrastructure all over the world. Be a part of our
mission to provide our customers with best-in-class cargo and
vehicle screening systems and services so they can combat
terrorism, trade fraud, drug and weapon smuggling, and illegal
immigration.
Responsibilities
This position is to support the North America territory and all its
required duties for the Cargo Services Department. In this role the
Coordinator will work to develop customer relationships while
supporting the regions Service Engineers, and the regional Service
Manager. Limited travel may be required once a year to visit
Customers, building relationships with both customer and field
team. Responsibilities are not limited to the above territory and
may require support to other regions as necessary, and may include
off hours support, to ensure coverage for the Cargo Service's team.
In addition to internal and external support this role requires
detail updates and processing on a weekly, monthly and quarterly
basis to certify all financial obligations are met and
completed.
* Handle all customer and Field Engineer inquiries regarding system
repairs and support.
* Financials: Billing invoicing completion for all service or
spares, inventory tracking (Toolbox), and vendor invoicing
including tracking, coding and submittal to AP.
* Maintaining the maintenance schedule, scheduling with customers,
FSE's, shipping consumables and ensuring contract obligations are
met.
* Quoting (repairs, maintenance, disposals, & moves).
* Log and manage service requests weekly through to closure
including proper tracking of entire open call list (approximately
80-120 records). Includes knowledge of contract and charge coding
and review and understanding of all processes as described in the
Coordinator Service Procedure Manual.
* Order parts for service and other shipments required by customer
and field team, including knowledge and completion of international
commercial invoicing.
* Set up of delivery of new system orders and installs
* Working closely with managers, sales, finance, logistics, buyers
and planners; and other duties as assigned.
* Off hours support as required.
* Demonstrate behavior consistent with the Company's Code of Ethics
and Conduct.
* It is the responsibility of every AS&E employee to report to
their manager or a member of senior management any quality problems
or defects in order for corrective action to be implemented and to
avoid recurrence of the problem.
* Duties may be modified or assigned at any time to meet the needs
of the business.
Qualifications
* Bachelor Degree or combined education/work experience
* Previous customer service experience, detailed oriented,
proficiency w/Microsoft Office (i.e. Word, Excel), Oracle
experience a plus.
* Strong interpersonal & communication skills
* Problem solving/conflict resolution skills
* Ability to multi task.
* Positive attitude
* Ability to work independently and as part of a team.
* Uphold the company's core values of Integrity, Innovation,
Accountability, and Teamwork
Please review our benefits here: Life at OSI
Company COVID-19 Vaccine Policy
To comply with applicable government requirements, all U.S.
employees must be fully vaccinated against COVID-19 unless they are
entitled to and approved for a legal accommodation, in accordance
with the Company's COVID-19 Vaccination Policy.
NOTICE TO THIRD PARTY AGENCIES
OSI Systems, Inc. and its subsidiaries (collectively "OSI") does
not accept unsolicited resumes from recruiters or employment
agencies. If any person or entity, including a recruiter or agency,
submits any information, including any resume or information
regarding any potential candidate, without a signed agreement in
place with OSI, OSI explicitly reserves the right to use such
information, and pursue and/or hire such candidates, without any
financial obligation to the person, recruiter or agency. Any
unsolicited information or resumes, including those submitted
directly to hiring managers, are considered and deemed to be the
property of OSI.
Equal Opportunity Employer - Disability and Veteran
EEO is the Law
Poster Link:
https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf
OSI Systems, Inc. has three operating divisions: (a) Security,
providing security and inspection systems, turnkey security
screening solutions and related services; (b) Healthcare, providing
patient monitoring, diagnostic cardiology and anesthesia systems;
and (c) Optoelectronics and Manufacturing, providing specialized
electronic components and electronic manufacturing services for
original equipment manufacturers with applications in the defense,
aerospace, medical and industrial markets, among others.
Keywords: OSI Systems, Billerica , Service Coordinator, Other , Billerica, Massachusetts
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