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Production Support Tech

Company: Kelly Services
Location: Billerica
Posted on: June 23, 2022

Job Description:

**Job Responsibilities:**

+ Effectively assess technical situations and establish case priorities/severities

+ Assess situations and classify the urgency for each client requiring product support

+ Identify trending product issues and best practices for resolution

+ Interpret maintenance manuals, schematics, and mechanical drawings for needed information

+ Effectively manage cases through documentation, troubleshooting, and communicating

+ Deliver superior support via phone and email correspondence

+ Remain calm, composed and task focused while supporting upset customers

+ Document and articulate technical findings

+ Assist with presentations and sharing technical knowledge with field service technicians

+ Write and process warranty reports

+ Process replacement parts or return requests in the ERP system


+ Three years of technical experience in medical device, biotech, or industrial hardware industry

+ Excellent verbal and written communications skills with the ability to interact with team members and customers at all levels, and to document and articulate technical findings

+ Ability to deliver superior customer service

+ Sound analytical and organizational skills

+ Electrical/HVAC/wiring experience

+ Must have competence in repair of mechanical, electro-mechanical, and electronic technology to sufficiently diagnose issues.

+ Ability to apply and adopt continuous improvement principles; seeks out efficiency gains

+ Ability to use computer-based tools at a moderate to high level, including a strong working knowledge and command of Microsoft Office

**Salary: $65k-$75k**

**Schedule: Monday-Friday 8am-5pm**


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

**Why Kelly** ** -** **?**

Kelly - Science & Clinical is your connection to premier scientific and clinical companies looking to hire talented people just like you. Every day, we match science professionals with dream jobs that fit their skills and interests-it's the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background/education in science, so we know a thing or two about the science market and how to get you noticed.

**About Kelly** ** -**

At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law. (

Keywords: Kelly Services, Billerica , Production Support Tech, Other , Billerica, Massachusetts

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