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Field Team Lead, Installation

Company: Alert Innovation
Location: Billerica
Posted on: January 16, 2022

Job Description:


The Field Team Lead, Installation, will have responsibility for the technical support and guidance for the complete installation of Alert Innovation's storage & retrieval structure at customer sites. This position will perform the critical role of providing the expertise required to ensure that third-party contractors complete the installation of the Alphabot structure in compliance with all critical parameters such that there is a defect-free hand-off to the Alert commissioning team. The Installation Field Team Lead will oversee a team of engineers supporting in excess of 20 simultaneous installations. In addition to providing leadership and oversite of the Field Team, there will a strong emphasis on supporting our retail partners and enabling them to execute their own installations.

This position requires a self-motivated and enthusiastic individual who cares deeply about their own and their team's success and has strong technical, interpersonal, and problem-solving skills. Due to the fast-paced and dynamic nature of the work, the right candidate will possess the ability to maintain order amidst chaos, adapt easily to change, maintain focus on the objective, operate with minimal supervision, and thrive under the pressure of challenging deadlines. This is an end user-facing position working under minimal supervision and requires travel throughout North America.

What Will You Do?
Provide training for 3rd party contractors on proper installation methodologies.
Provide technical guidance and oversight to 3rd party installation contractors.
Guide installation contractors in the proper interpretation of system documentation.
Anticipate and resolve field issues to mitigate the potential impact on project deliverables.
Troubleshoot installation & material problems or issues.
Oversee and approve site deviations, ensure documentation is maintained.
Validate that equipment is installed per Alert requirements.
Drive execution of the installation QA/QC plan.
Participate in the development of site logistics plans.
Participate in Site Engineering design reviews identifying critical parameters required for proper field execution.
Represent Alert in coordination meetings with Customers, General Contractors, Architects & Engineers.
Plan and coordinate the work of Installation Engineers.
Monitor and evaluate individual performance and development of Installation Engineers.
Evaluate and anticipate the Installation Field Team's organizational needs and correspondingly develop and grow the team.
Travel throughout North America to support site installations and upgrades.

What Are We Looking For?
Ability to read and interpret technical drawings, specifications, bills of materials, and work instructions.
Hands-on ability to solve diverse technical problems in a timely manner with minimal support.
Multidisciplinary (mechanical & electrical) technical aptitudes.
Ability to react to changing conditions & work to aggressive deadlines.
Ability to maintain focus on project goals in the face of schedule pressure and challenging conditions.
Ability to work collaboratively as part of a team to achieve project goals.
Willingness to accept ownership for project goals.
Willingness to perform any and all tasks necessary to achieve project goals.
Self-motivated and capable of working with minimal supervision to achieve aggressive project goals.
Strong interpersonal skills, ability to effectively communicate at all levels (with internal and external customers, engineers, technicians & tradespersons) in written, verbal & presentation formats.
Ability to develop and manage a project plan.
Ability to develop construction schedules using software such as MS Project.
Working knowledge of contract administration & negotiation.
Working knowledge of ERP systems.
Familiarity with 8D or similar structured problem-solving tools.
Proficiency with Microsoft Office Suite & a scheduling tool such as Microsoft Project.
Must have a valid driver's license, and be qualified to obtain a credit card for travel-related expenses; able to obtain a passport.
BS in Engineering or Construction Management preferred but not required.
5-7 years experience in a similar role in commercial or industrial construction.


All members of Alert Innovation practice the following values as part of their daily responsibilities and model these values as she/he leads or supports their teams.
The Golden Rule: Extraordinarily powerful in its simplicity and depth: "Treat others as you would want to be treated".
The Power of Person: The contribution of every single person in a company is important, and the performance of the entire company can only be maximized when every person strives to achieve his/her full potential and to contribute to the best of his/her ability.
The Power of Team: The Power of Person becomes amplified exponentially when a group of people working effectively as a team creates "performance synergy", whereby the capacity to perform as a team is much greater than the sum of the individual members' capacities.
The Power of Truth: We strive to see the world as it is, not as we want or imagine it to be, because only then can we make it better. This core value manifests itself through questioning, probing, testing, measuring, validating, verifying, proving, listening with an open mind, and making fact-based decisions. It also fosters transparency and honesty with others, as well as self-examination and self-honesty.

What Do We Offer?

Alert Innovation offers a highly competitive salary for each job family and level within the Boston-area market in which we are based.

Every employee is granted stock options that vest over four years.

Full-time employees receive a generous benefits package starting on your first date of employment:
No fixed limits on the number of workdays that you can take off for personal reasons, including vacations. You take what you need keeping in mind the demands of your team's workload.
9 Paid Holidays.
Medical, Dental, Vision, Life Insurance, and 401K + company match.
Tuition & work-related training reimbursement programs.
Employee Assistance Program to assist with emotional health, parenting, eldercare, nutrition, legal and financial consultation needs.

The above list is only a summary of some of our benefits and is not meant to be a comprehensive explanation. To hear more, please visit:

Alert Innovation offers a safe work environment for its employees and partners. All employees, contractors, interns, and visitors are required to be fully vaccinated. Additional COVID precautions, such as wearing face masks, hand washing, and hand sanitizing are also common practice in all Alert Innovation facilities. We are a flexible work environment and offer on-site and hybrid work schedules based on team requirements.

Alert Innovation is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Keywords: Alert Innovation, Billerica , Field Team Lead, Installation, Other , Billerica, Massachusetts

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