Order Administrator/Customer Support Associate

Company: Nesco Resource
Location: Billerica
Posted on: January 12, 2022

Job Description:

Our client covers a broad spectrum of advanced solutions in all fields of research and development. This stable and growing company has been driving innovation in analytical instrumentation for 50 years. Comprehensive and competitive benefits package offered including medical, dental, 401(k), paid vacation, holidays, and tuition assistance (as applicable).

Because of recent explosive growth, we are seeking talented Customer Support professionals to join their team. In this permanent position, you will have the ability to work a flexible schedule, which includes remote work.

In a Customer Support role, you will manage all functions of Order Processing for your accounts from initiating shipment and completing invoicing. You will develop close and effective working relationships with colleagues from other departments, the division, and colleagues from Corporate and overseas functions. The ideal candidates are organized and highly motivated to perform in both a challenging and rewarding environment and take delight in delivering excellent support to our Sales and Service professionals in the field, to our customers, and fellow team members.

Responsibilities:
Administer order to cash process in SAP system, SD module and CRM systems (SAP-CRM and SFDC).
Open dispatches, forwarding calls to the assigned on-call service engineer.
Prepare quotes for billable services, parts, consumables for external and internal customers/ offices and affiliates.
Follow up with customers on status of service request/ PO parts on back order etc.
Ensure complete and timely deliveries (OTIF: on-time, in-full)
Prepare documents for shipment of customer orders.
Monitor support calls and keep customers up to date on status of call.
Maintain accuraterecords of service reports and equipment installation acceptances.
Take pride in delivering excellent customer service through competent and fast support.
Education and/or Experience:

High school diploma.
Preferred 2-4 years of customer support experience in a tech or manufacturing environment.

Knowledge, Skills, Experience:

Proficient in Microsoft Office and Windows.
Knowledge and experience of SAP strongly desired, especially the SD module.
Previous experience with ERP and CRM systems desired.
Ability to Integrate effectively into a teamwork environment.
Experience working and interacting with customers and technical staff.
Polite, respectful, and demonstrated telephone and email etiquette

Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

Keywords: Nesco Resource, Billerica , Order Administrator/Customer Support Associate, Other , Billerica, Massachusetts