Customer Advocate

Company: Safelite AutoGlass
Location: Billerica
Posted on: November 16, 2021

Job Description:

Customer Advocate This organized and energetic role delights internal and external customers with a Service Mindset, Can-do Attitude and Caring Heart -- delivering a seamless and memorable experience during every interaction. Find a career. Gain a family. Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to be happy at work and at home. ESSENTIAL ACTIVITIES: * Warmly welcomes in-shop customers, while applying a Customer Driven approach when handling incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations. * Proactively resolves customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions. * Breezes happily through administrative tasks such as handling buyouts, invoices work orders, managing deleted work orders and processing credit memos and rebills. * Eagerly reviews orders from the national contact center, and handles dealer part orders and special accounts. * Keeps all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information. REQUIREMENTS: * 1-3 years telephone operations or business administration experience required * High School diploma or equivalent required * Knowledge of customer service and administrative protocols * Ability to provide world class customer service * Ability to adjust and respond to a fast-paced operation * Skilled in various customer service arenas, with experience in a contact center setting * Ability to travel up to 10% Apply now! We're known as an auto glass company. That's the focus of what we do. But we're much more -- we're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization -- and our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work. Learn more. #INPS

Keywords: Safelite AutoGlass, Billerica , Customer Advocate, Other , Billerica, Massachusetts