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Product Quality Manager 1212O-1

Company: E Ink
Location: Billerica
Posted on: June 8, 2021

Job Description:

Reporting to the Quality Director, the Product Quality Manager is a hands-on position in Billerica with direct Quality Team reports in the South Hadley, MA office. This position operates in a fast-paced global environment and requires wearing many hats to meet our dynamic business needs.

In addition to managing direct reports, the Product Quality Manger will act as the subject matter expert. You will be responsible for monitoring product quality performance, answering inquiries and associated follow-up. The position is responsible for driving quality initiatives across multiple sites while providing fast, efficient and effective responses. You will work with Supply Chain Engineering, Supply Chain Management, Manufacturing, Development and other involved functions to ensure effective product quality management.

The Product Quality Manager will lead with best practices to enable the organization to provide high quality products and services to our customers.


  • Manage direct reports in sustaining and improving Quality-related activities including product release, response time to internal and external product quality inquiries and the documentation of product specifications
  • Work with DEV, Business Units and manufacturing to ensure all necessary quality and performance management activities are rigorously addressed during NPI and sustaining production
  • Manage Change Management and Material Review Board
  • Establish priorities, meet deadlines and manage multiple projects
  • Support and/or perform corrective actions and root cause investigations
  • Ensure compliance with ISO9001:2015 for all quality activities


  • Bachelor's degree in an Engineering or Science discipline, minimum of 10 years' experience in Quality and minimum of 5 years' proven management success
  • Full knowledge of Quality tools: 8D, FMEA, Gauge R&R
  • Demonstrated use of problem solving tools and DOE
  • Demonstrated use of statistics and ability to conduct and report statistical analyses
  • Demonstrated ability to drive inclusive process solutions by collaborating cross-functionally, delivering excellent customer service to colleagues and customers
  • Self-motivated leader, team player and individual contributor with excellent organization and time management skills
  • Strong interpersonal skills; the ability to interact effectively with all levels within the organization as well as with external interested parties
  • Excellent written, oral and presentation skills
  • Auditing experience
  • Ability to travel to South Hadley weekly, Internationally and domestically as necessary


  • Proficiency in JMP
  • Experience working in a global manufacturing environment
  • Certification as an ISO9001:2015 Auditor
  • Lean and Six Sigma manufacturing experience
  • ASQ Certification

Keywords: E Ink, Billerica , Product Quality Manager 1212O-1, Other , Billerica, Massachusetts

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