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Applications Specialist (Electrical)

Company: Mettler Toledo
Location: Billerica
Posted on: June 8, 2021

Job Description:

Our Opening and Your Responsibilities

METTLER TOLEDO Thornton is a leading supplier for on-line liquid process measurement solutions for pure and ultrapure water applications.

Thornton's innovative analytical measurement solutions provide monitoring and control capabilities to customers in the Pharmaceutical, Microelectronics, and Power generation industries.

  • Work as part of a highly effective, technically competent applications support team.
  • You will become knowledgeable about Thornton liquid analytics products, functionality, applications and customers specifically in pure and ultrapure water measurement within the pharmaceutical, microelectronics and power industries.
  • You will provide phone and email support by answering technical and application questions from global Mettler-Toledo Marketing Organizations, OEM and end-user customers.
  • You will track, document and address customer issues until resolved.
  • You may travel to customer sites to provide assistance, training and/or technical support.
  • Troubleshoot application issues by simulating them in-house.
  • Work closely with Product Marketing and R&D personnel to duplicate and/or simulate new and/or challenging field applications/installations.
  • You will take ownership of field issues and work closely with other departments to resolve them and communicate resolution of issues to all parties involved.
  • Provide product and applications support to global Mettler-Toledo Marketing Organizations, OEM and end-user customers.
  • Work closely with Thornton Product Management and R&D to resolve customer issues and to duplicate customer complaints in-house.
  • You will have the opportunity to participate in product development teams representing Product Marketing in helping to define new products and also to work with R&D to resolve product/documentation issues.
  • Work with Sales and Marketing to communicate new product ideas and/or other opportunities.
  • You will be able to contribute to technical writing of product manuals, user guides, etc. and participate in product improvement teams.
  • Provide product and applications education and training (in person and virtual) to internal teams and global sales, service and applications support colleagues.

What You Need to Succeed

  • B.S. Electrical Engineering
  • Three to five years of previous technical, customer service, or related experience.
  • Working knowledge of analytical sensor measurement functionality.
  • Self-motivated and self-starting individual who can work with minimum supervision.
  • Has an inquisitive nature and is willing to explore and investigate issues until they are resolved.
  • Excellent verbal and written skills. Strong presentation/training skills.
  • Thorough proficiency of SharePoint, ERP (SAP), Sales/Service Logics or CRM a plus.
  • Global travel is a possibility (10%)

Our Offer to You

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
  • Tuition reimbursement, employee wellness programs, plus other perks and discounts
  • Parental and caregiver leave policies
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
  • Global market strength and worldwide leadership in weighing
  • A brand name that is identified worldwide with precision, quality, and innovation
  • Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.

  • We help feed the world. We impact how food is produced, packaged and made safe.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
  • Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.

No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you'd like more information about your EEO rights as an applicant under the law, please click here.

Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.

For those who prioritize precision, Mettler Toledo is precisely where you belong.

Job Reference #

7200

Location

Massachusetts

Billerica

Job Type

Full-time

Keywords: Mettler Toledo, Billerica , Applications Specialist (Electrical), Other , Billerica, Massachusetts

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