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Sr. Technical Support Engineer

Company: Bruker Corporation
Location: Billerica
Posted on: June 8, 2021

Job Description:


As one of the world's leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We've been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 6,500 employees are working on this permanent challenge, at over 70 locations on all continents.


New opportunity for a Senior Technical Support Engineer with the Bruker BioSpin Americas Team. The Senior Technical Support Engineer provides advanced knowledge of Bruker BioSpin technologies, site planning requirements, product installation, and servicing that is recognized both locally and internationally. Responsible to guide customers, Americas Service Group Team members and other Service Engineers through ongoing technical challenges and issues and provide continuous system technical support to customers (via site visits, phone/e-mail/WebEx) for complex and routine needs.

  • As part of a team, will oversee and participate in the installation of complex high value life sciences equipment and systems (such as MRI, UHF, DNP) from point of sale to final acceptance while ensuring all projects are completed on time, within budget, and meet high quality standards
  • Provide training and mentoring for all AMER Engineers on installation and service of new and old equipment in designated area of expertise with emphasis on highest level of excellence.
  • Perform and support specialized and most advanced installations at customer sites, including but not limited to assembly, aligning and testing to factory specification, field mapping, traveling nation-wide and occasionally to customer sites outside US.
  • Provide technical support to both customers and service engineers nation-wide by phone and e-mail for highly complex and daily issues.
  • Perform complex and routine services on designated systems.
  • Responsible for follow-up troubleshooting, resolving problems and communication with factory pertaining to more complicated installations/services nation-wide as well as CAPA issues or other design issues.
  • Build and maintain superior working knowledge of the various products in designated specialty to be able to advise others and/or resolve difficult problems.
  • Actively participate and communicate with customer site project management teams.
  • Complete field service reports and other required documentation timely for all installations and services conducted.
  • Demonstrate excellent and efficient troubleshooting logic and skills in diagnosing failures and related issues.
  • Assist with equipment maintenance and repair.
  • Perform other duties as required.


  • Bachelor's degree in science or engineering discipline.
  • Minimum of 10 years mechanical and technical work experience involving service engineering of complex life sciences systems and equipment including 8 years hands on installation, maintenance, troubleshooting, and repair.
  • Extensive working knowledge of Bruker technologies is required.
  • Excellent verbal, written, computer, technical communication, organizational, and presentation skills, including fluent English, and advanced proficiency with Microsoft Office applications.
  • Track record of excellent customer service communications skills and professionalism at all times.
  • Demonstrated capability, willingness, and interest to learn sophisticated technology is required.
  • Proven ability to train, mentor, and develop employees.
  • Advanced interpersonal and customer service skills with proven ability to coordinate with all parties in a timely, professional, responsive, and courteous manner.
  • This position requires lifting heavy objects and maneuvering large bulky items, i.e. various tools, mechanical pumps, rigging equipment, power supplies, field mapper and related items.
  • This position requires reasonable dexterity to perform manual functions in confined spaces
  • Ability to satisfactorily perform field service customer support.
  • Ability to satisfactorily complete position training requirements.
  • Valid Driver License in good standing, issued by resident state required.
  • U.S. Citizenship or U.S. Permanent Resident status required.
  • Maintain a valid passport with flexibility for domestic and international travel.
  • May be required to pass security clearance investigation.

Bruker Corporation offers a comprehensive and competitive benefits package including medical, dental, 401(k), paid vacation, holidays, and tuition assistance (as applicable).

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.

Keywords: Bruker Corporation, Billerica , Sr. Technical Support Engineer, Other , Billerica, Massachusetts

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