Order Processing Administrator

Company: Bruker Corporation
Location: Billerica
Posted on: May 3, 2021

Job Description:

Bruker Corporation businesses are leading worldwide manufacturers of analytical measurement systems for the life sciences. For more than 50 years Bruker has followed a single idea: to deliver the best technological solution for every analytical task. Today, more than 6,000 employees at over 90 locations worldwide are working toward this challenge.The Order Processing Administrator interfaces with internal and external customers, processes requests and purchase orders/invoices daily for services and product. This position has heavy customer interaction via email and phone. The ideal candidate will have successful experience dealing with multiple requests from a diverse customer base.Establish and maintain positive relationships with Bruker's customers.Receive incoming customer requests and provide timely responses for service and support. Administer quotations, orders, delivery documents and invoices in Bruker's SAP system, SD module and CRM systems (SAP-CRM).Maintain SAP documents for billable services, parts and consumables for external and internal customers.Maintains accurate records and relevant master data in SAP.Perform other duties as required.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Minimum 3 years work experience performing complex, customer service support within a technical work environment.Minimum 2 years experience managing full-cycle order fulfillment.Proven ability to build strong customer relationships and deliver solutions in a professional manner.Technical skills, including intermediate level MS Office. Experience with CRM systems and SAP preferred. Ability to work under pressure, prioritize tasks handle multiple, diverse requests.Strong communications skills, both written and verbal.Team player, willing to take on additional responsibilities as needed.Ability to work core business hours onsite in Billerica, MA 8:30am to 5:00pm. Due to Covid-19, this role will initially begin working remotely until regular office capacity is resumed. ID: 2021-9811 External Company URL:

Keywords: Bruker Corporation, Billerica , Order Processing Administrator, Other , Billerica, Massachusetts