BillericaRecruiter Since 2001
the smart solution for Billerica jobs

IT Desktop Support Specialist

Company: EMD Serono
Location: Billerica
Posted on: September 4, 2020

Job Description:

A career with EMD Serono is an ongoing journey of discovery: our 57,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. EMD Serono is a business of Merck KGaA, Darmstadt, Germany.



Your Role:

* Act as 2nd level onsite support for incident management in the Billerica, MA Office.

* Work as part of the local IT team supporting all onboarding and transfer requests.

* Work with Global teams to resolve complicated and advanced IT related issues.

* Support all services relating to Lifecycle management, Asset Management, License Management and User Access management for end users software and hardware.

* Provide a positive and supportive experience for the customer at all times. Seek support from colleagues in difficult situations.

* Maintain a core level of knowledge regarding service offerings for all IS units (including training offerings and resources when available).

* Engage in Innovation activities such as process improvements, pilots, PoCs, etc.

* Coordinate uninterrupted IT support and communicate ongoing strategy and execution with executives.

* Handle needed inquiries, escalations and establish partnerships with key customers for issues relating to Infrastructure and EUS.

* Travel (Up to 10%) - Mostly within Massachusetts.

Physical Attributes:

* Lift at least 25lbs occasionally

* Ability to sit or stand for extended periods

Who You Are:

Basic Qualifications:

* 3+ years of experience supporting laptops, desktops, Microsoft Office applications (Outlook, Lync, Skype for Business, Word, PowerPoint, Excel)

* 1+ years of experience supporting mobile devices (iPhones, iPads), including working with MDM solutions such as Airwatch, Intune, Mobile Iron, etc.

* 3+ years of IT experience in a customer-facing role.

Preferred Qualifications:

* Microsoft Certifications (MCP, MCSE, MCSA) and experience with Microsoft SCCM.

* ITIL Certification.

* Experience in Life Sciences/Healthcare industry.

RSRSO



What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!



Curious? Apply and find more information at https://jobs.vibrantm.com

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

Keywords: EMD Serono, Billerica , IT Desktop Support Specialist, Other , Billerica, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Licensed Life Insurance Independent Contractor - Work from Home
Description: Licensed Life Insurance Independent Contractor - Work from Home br br br br We got what you want, you got what we need br br br br Are you a Licensed Insurance Agent looking for a flexible (more...)
Company: LiveOps
Location: East Providence
Posted on: 09/25/2020

Remote Licensed Life Insurance Independent Contractor
Description: Licensed Life Insurance Independent Contractor - Work from Home br br We got what you want, you got what we need br br Are you a Licensed Insurance Agent looking for a flexible opportunity One (more...)
Company: LiveOps
Location: East Providence
Posted on: 09/25/2020

Amazon Workforce Staffing Amazon Pickerpacker Immediate Hire
Description: Amazon Workforce Staffing Amazon Pickerpacker Immediate Hire - Amazon Workforce StaffingWarehouse Team Member Part-Time, Full-Time, Flexible Hours Shifts: Overnight, Sunrise, Day, Evening, WeekendLocation (more...)
Company: Cylcon Jobs
Location: East Providence
Posted on: 09/25/2020


Associate, Claims & Fraud Operations
Description: Associate, Claims Fraud Operations - 2002718 Description As a member of Santander---s retail banking division you---ll help serve Santander---s retail and small business customers as part of one of (more...)
Company: Santander Holdings USA Inc
Location: East Providence
Posted on: 09/25/2020

Warehouse Worker - Flex Schedule - Up to $18/hr
Description: Full-time Warehouse Team Member - 500 sign-on bonus Hourly pay rate Earn 15.75 - 18.75/hr, plus benefits and a 500 sign-on bonus. Limited-Time Opportunity Location: Taunton, MA Job opportunities vary (more...)
Company: Amazon Workforce Staffing
Location: East Providence
Posted on: 09/25/2020

Full-time Warehouse Worker - $500 sign-on bonus
Description: Full-time Warehouse Team Member - 500 sign-on bonus Hourly pay rate Earn 15.75 - 16.75/hr, plus benefits and a 500 sign-on bonus. Limited Time Opportunity Location: Taunton, MA Job opportunities vary (more...)
Company: Amazon Workforce Staffing
Location: East Providence
Posted on: 09/25/2020

Amazon Order Picker/Packer
Description: Warehouse Team Member Seasonal, Part-Time, Full-Time, Flexible Hours Shifts: Overnight, Sunrise, Day, Evening, WeekendLocation Fall River, MAJob opportunities vary by location. We update postings
Company: Amazon Workforce Staffing
Location: East Providence
Posted on: 09/25/2020

Insurance Representative - Attleboro, MA
Description: Quick Facts: 10 10 Insurance Sales New and existing Clients 10 Leadership Positions Available 10 Hours: Monday - Friday 8-5 10 Client and Customer facing role 10 Actively Interviewing (more...)
Company: Aflac Regional Office
Location: East Providence
Posted on: 09/25/2020

Remote Licensed Life Insurance Independent Contractor
Description: Licensed Life Insurance Independent Contractor - Work from Home br br br br We got what you want, you got what we need br br br br Are you a Licensed Insurance Agent looking for a flexible (more...)
Company: LiveOps
Location: East Providence
Posted on: 09/25/2020

Warehouse Team Member - Flexible Morning Hours
Description: Full-time Warehouse Team Member - 500 sign-on bonus Hourly pay rate Earn 15.75 - 18.75/hr, plus benefits and a 500 sign-on bonus. Limited-Time Opportunity Location: Taunton, MA Job opportunities vary (more...)
Company: Amazon Workforce Staffing
Location: East Providence
Posted on: 09/25/2020

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Billerica RSS job feeds