Field Service Technician - Boston, MA
Company: Asurion
Location: Billerica
Posted on: June 21, 2022
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Job Description:
Job Description Summary:
Job Description:
Company Provided Van Monthly Incentive Plan Plus CommisionFull Time
Hours: Minimum of 5 days/week between 7:00 a.m. - 6:00 p.m local
time; Weekend shifts provided per business needs; Exact shifts
provided after Training -OverviewThis is the perfect role for any
service repair expert ready to grow their repair skills with
provided training and support!Here at Asurion -, helping people is
what we do best. For more than 20 years, we've partnered with
companies like Amazon -, GE -, and Samsung - to protect, repair,
and replace devices and appliances for millions of people around
the world. Now, we're offering a new way to help-and that's where
we need you. Our Field Service Technicians are the face of Asurion
and heroes to our customers with broken TVs and appliances . As we
expand our Asurion Appliance+ program, we're looking for talented
repair technicians to join our team to help provide hassle-free
support. Whether you're just starting out or have years of
experience, we have openings-and a lot to offer, from competitive
pay and healthcare benefits to tuition reimbursement and ongoing
training.Our Field Service Repair Technicians travel in a fully
equipped Mobile Repair Unit (Van) and provide on-site diagnosis and
repair. Our Technicians upsell our customers on additional Asurion
products to allow our customers to stay connected with our products
and services. -What You Will Do--- Travel to meet with customers in
their homes or places of business--- Connect with customers to
diagnose the nature of their problems, explain needed repairs, and
provide estimates--- Meet or exceed key performance indicator
metrics for performance and sales goals--- Repair TVs and other
major appliances and meet or exceed Asurion quality standards---
Disassemble equipment and repair defective components using hand
tools--- Learn and apply the details of the Appliance+ and other
Connected Home product, how to gain an understanding of the
customer's technology, and how to offer and sell protection/tech
support solutions to customers to meet their needs--- Consistently
sell Appliance+ and other Connected Home products and Serve, Solve,
and Sell on every customer interaction--- Perform in your role and
achieve your goals by performing in sales, providing excellent
service and technical/repair support, and creating satisfied
customers, in accordance with Asurion core values--- Maintain truck
stock inventory within the prescribed company guidelines and
standards--- Complete all required technician training and
proactively seek to remain a knowledgeable expert in the repair
industry--- Complete Training Certification for all applicable
lines of business and appliance manufacturers--- Comfortable using
personal vehicle to travel to and from the Forward Stocking
Location (up to 60 miles each way) and using company vehicle to
travel to several customers' locations throughout a designated
region--- Drive company vehicle safely and responsibly to and from
customer locations in a variety of situations including heavy
traffic and inclement weather--- Utilize Company provided handheld
device to update work order status in a timely manner--- Accurately
track working hours, including lunch breaks--- Consistently deliver
a superior customer experience --- Duties, responsibilities, and
activities may change at any time with or without notice. -If
you're a good fit for the job, you'll be able to: --- Willing to
train and receive proper certifications to effectively troubleshoot
and repair technology--- Offer customers a value-added experience
with premier customer service through relationship and rapport
building--- Quickly identify and resolve technical issues--- Upsell
to customers--- Demonstrate empathy and assurance for the customer
throughout the in-person session--- Utilize tools and resources to
solve technical problems in a fast-paced environment.--- Ability to
proactively adapt communication to the customers' technical skill
level -Qualifications--- 1+ years of experience in automotive, home
or appliance repair--- High school diploma required--- Must have a
valid driver's license and satisfactory driving record with at
least 1 year of driving experience--- Able to drive your own
vehicle to and from the Forward Stocking Location up to 60 miles---
Able to sit or stand for long periods of time (up to 2 hours)---
Able to interact with a customer's technology throughout their
home--- Able to interact face-to-face with Customers in their homes
for extended periods of time--- Able to lift a minimum of 30
pounds--- Comfortable with exposure to dogs, cats and other pets
that may be present in the customers' homes -We Take Care of You---
Career Growth -Formal training programs for those looking to add to
their industry knowledge (including getting EPA certification)---
Earn up to 20-25% on top of hourly rate for sales of Appliance+ and
other Connected Home products--- Competitive and incentive-based
pay--- Advanced training to grow your repair skills specific to
appliance repair--- Benefits including health, dental, and
vision.--- Retirement Savings Plan (401k with employer match)---
Paid time off and paid holidays--- Tuition reimbursement program---
Techline support for advanced troubleshooting care
Keywords: Asurion, Billerica , Field Service Technician - Boston, MA, IT / Software / Systems , Billerica, Massachusetts
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