Field Service Technician - Boston, MA

Company: Asurion
Location: Billerica
Posted on: June 21, 2022

Job Description:

Job Description Summary:


Job Description:
Company Provided Van Monthly Incentive Plan Plus CommisionFull Time Hours: Minimum of 5 days/week between 7:00 a.m. - 6:00 p.m local time; Weekend shifts provided per business needs; Exact shifts provided after Training -OverviewThis is the perfect role for any service repair expert ready to grow their repair skills with provided training and support!Here at Asurion -, helping people is what we do best. For more than 20 years, we've partnered with companies like Amazon -, GE -, and Samsung - to protect, repair, and replace devices and appliances for millions of people around the world. Now, we're offering a new way to help-and that's where we need you. Our Field Service Technicians are the face of Asurion and heroes to our customers with broken TVs and appliances . As we expand our Asurion Appliance+ program, we're looking for talented repair technicians to join our team to help provide hassle-free support. Whether you're just starting out or have years of experience, we have openings-and a lot to offer, from competitive pay and healthcare benefits to tuition reimbursement and ongoing training.Our Field Service Repair Technicians travel in a fully equipped Mobile Repair Unit (Van) and provide on-site diagnosis and repair. Our Technicians upsell our customers on additional Asurion products to allow our customers to stay connected with our products and services. -What You Will Do--- Travel to meet with customers in their homes or places of business--- Connect with customers to diagnose the nature of their problems, explain needed repairs, and provide estimates--- Meet or exceed key performance indicator metrics for performance and sales goals--- Repair TVs and other major appliances and meet or exceed Asurion quality standards--- Disassemble equipment and repair defective components using hand tools--- Learn and apply the details of the Appliance+ and other Connected Home product, how to gain an understanding of the customer's technology, and how to offer and sell protection/tech support solutions to customers to meet their needs--- Consistently sell Appliance+ and other Connected Home products and Serve, Solve, and Sell on every customer interaction--- Perform in your role and achieve your goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers, in accordance with Asurion core values--- Maintain truck stock inventory within the prescribed company guidelines and standards--- Complete all required technician training and proactively seek to remain a knowledgeable expert in the repair industry--- Complete Training Certification for all applicable lines of business and appliance manufacturers--- Comfortable using personal vehicle to travel to and from the Forward Stocking Location (up to 60 miles each way) and using company vehicle to travel to several customers' locations throughout a designated region--- Drive company vehicle safely and responsibly to and from customer locations in a variety of situations including heavy traffic and inclement weather--- Utilize Company provided handheld device to update work order status in a timely manner--- Accurately track working hours, including lunch breaks--- Consistently deliver a superior customer experience --- Duties, responsibilities, and activities may change at any time with or without notice. -If you're a good fit for the job, you'll be able to: --- Willing to train and receive proper certifications to effectively troubleshoot and repair technology--- Offer customers a value-added experience with premier customer service through relationship and rapport building--- Quickly identify and resolve technical issues--- Upsell to customers--- Demonstrate empathy and assurance for the customer throughout the in-person session--- Utilize tools and resources to solve technical problems in a fast-paced environment.--- Ability to proactively adapt communication to the customers' technical skill level -Qualifications--- 1+ years of experience in automotive, home or appliance repair--- High school diploma required--- Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience--- Able to drive your own vehicle to and from the Forward Stocking Location up to 60 miles--- Able to sit or stand for long periods of time (up to 2 hours)--- Able to interact with a customer's technology throughout their home--- Able to interact face-to-face with Customers in their homes for extended periods of time--- Able to lift a minimum of 30 pounds--- Comfortable with exposure to dogs, cats and other pets that may be present in the customers' homes -We Take Care of You--- Career Growth -Formal training programs for those looking to add to their industry knowledge (including getting EPA certification)--- Earn up to 20-25% on top of hourly rate for sales of Appliance+ and other Connected Home products--- Competitive and incentive-based pay--- Advanced training to grow your repair skills specific to appliance repair--- Benefits including health, dental, and vision.--- Retirement Savings Plan (401k with employer match)--- Paid time off and paid holidays--- Tuition reimbursement program--- Techline support for advanced troubleshooting care

Keywords: Asurion, Billerica , Field Service Technician - Boston, MA, IT / Software / Systems , Billerica, Massachusetts