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Technical Support Specialist

Company: TAD PGS, Inc.
Location: Billerica
Posted on: January 15, 2022

Job Description:

We have an outstanding career for opportunity for aTechnical Support Specialist to join a leading engineering Company located in theBillerica, MAsurrounding area.The Technical Support Specialist assists with technical escalations that require additional support and communication between the factory, the field service engineer, the customer, and other relevant parties. The Technical Support Specialist studies technical applications; manuals, speaks with factory engineers and communicates recommendations to either the field service engineer or the customer. This position may also offer suggestions for product improvements for future product designs.Key Responsibilities and Duties / Essential Functions:+ Assist Field Service Engineers with escalations for installs, repairs, and upgrades+ Communicate with development or other product engineers to problem-solve, devise and implement solutions to obstacles that affect customer satisfaction concerning their equipment+ Tracks and reports implementation of improvements+ Monitors status of incoming/returned parts RMA's, from customer returns, and may assist with coordinating warranty claims from customers+ Manages failure analysis for non-conforming parts, (NCR)+ Writes standard operating procedures for installation and preventative or other maintenance of equipment+ Participates in weekly escalation meetings, tracking performance and driving solution+ May require up to 25% international travel to customer sites+ Other related job duties as assignedEducation and Experience:+ Associate's degree, (Bachelor's degree preferred), in a technical discipline+ 4-8 or more years experience with troubleshooting and repair of complex electromechanical equipment Qualifications and Skills:+ Prefer prior experience working with vacuum-based equipment+ Desire prior experience with Wet Chemistry (Physical Vapor Deposition-PVD) or Plating equipment+ Strong communication skills both verbal and written+ Intermediate Excel user ability+ Ability to develop basic presentations using PowerPoint and present status updates in meetings+ Candidate must have good customer service skills+ Must be fluent in English, both written and verbal+ Patience in communicating with non-native English speakers+ Ability to travel internationally and obtain a US Passport and credit card for travelTAD PGS, a Global Fortune 500 company with worldwide revenue of over $27 billion and more than 50 decades of government contracting experience. We specialize in supporting U.S. Government Agencies and their prime vendors by delivering a full range of recruitment and workforce solutions. As part of the Adecco family, we have access to over 2.5 million active candidates supporting hundreds of locations across North America. On any given day, we have more than 70,000 professionals working at client sites across the United States. VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / DisabledThe Company will consider qualified applicants with arrest and conviction records.To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit

Keywords: TAD PGS, Inc., Billerica , Technical Support Specialist, IT / Software / Systems , Billerica, Massachusetts

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