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Software Sustaining Engineer

Company: Alert Innovation
Location: Billerica
Posted on: January 12, 2022

Job Description:


As a Software Sustaining Engineer, you will delve into different aspects of the software and hardware that make up a large-scale micro-fulfillment product. You will be investigating both hardware and software related issues, supporting deployments, automating tasks, and evaluating new hardware and devices. This is a fantastic opportunity if you love exploring technologies.

Implement deployment strategies for the software releases
Perform and coordinate software deployments for to production sites
Analyze and troubleshoot hardware and software issues at production sites
Work across teams to solve and communicate status of issues
Document issues and their solutions
Coordinate efforts with the technical writing department to develop support documentation
Contribute to the evaluations of potential new hardware and devices

Experience in troubleshooting enterprise software problems
Experience in analyzing log files with various tools
Working knowledge of Linux (CentOS system management)
Working knowledge of bash shell scripting
Working knowledge of Java to be able to debug issues in code and fix.
Working knowledge of software version control systems (git) and software build systems (Jenkins)
Working knowledge of software installation and maintenance on Linux (CentOS systems)
Familiarity with communication with devices such as scales and camera systems.
2+ years working experience with deploying software and setting up hardware preferred.
Familiarity with Docker
Familiarity with Redis (Nice to have)


All members of Alert Innovation practice the following values as part of their daily responsibilities and model these values as they lead or support their teams.
The Golden Rule: Extraordinarily powerful in its simplicity and depth: "Treat others as you would want to be treated".
The Power of Person: The contribution of every single person in a company is important, and the performance of the entire company can only be maximized when every person strives to achieve his/her full potential and to contribute to the best of his/her ability.
The Power of Team: The Power of Person becomes amplified exponentially when a group of people working effectively as a team create "performance synergy", whereby the capacity to perform as a team is much greater than the sum of the individual members' capacities.
The Power of Truth: We strive to see the world as it is, not as we want or imagine it to be, because only then can we make it better. This core value manifests itself through questioning, probing, testing, measuring, validating, verifying, proving, listening with an open mind, and making fact-based decisions. It also fosters transparency and honesty with others, as well as self-examination and self-honesty.


Alert Innovation offers a highly competitive salary for each job family and level within the Boston-area market in which we are based.

Every employee is granted stock options which vest over four years.

Full time employees receive a generous benefits package starting on your first date of employment:
No fixed limits on the number of workdays that you can take off for personal reasons, including vacations. You take what you need keeping in mind the demands of your team's workload.
9 Paid Holidays.
Medical, Dental, Vision, Life Insurance, and 401K + company match.
Tuition & work-related training reimbursement programs.
Employee Assistance Program to assist with emotional health, parenting, eldercare, nutrition, legal and financial consultation needs.

The above list is only a summary of some of our benefits and is not meant to be a comprehensive explanation. To learn more, please visit:

Alert Innovation is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Keywords: Alert Innovation, Billerica , Software Sustaining Engineer, IT / Software / Systems , Billerica, Massachusetts

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