Yawkey House shelter Overnight Counselor
Company: Pine Street Inn
Location: Boston
Posted on: February 20, 2026
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Job Description:
Job Description Job Description Description: SCHEDULE : 40
hours, Friday- Tuesday 11:15pm-7:15am Essential position during
weather or other emergencies. Pays $21.40 - $30 per hour DOE, plus
$2.00 (shift differential pay) for every hour worked between
11:00pm – 7:00am (Salary ranges provided are based on relevant
experience and skill set) LOCATION: 363 Albany Street, Boston, MA;
this role works 100% on site. SUMMARY OF THE POSITION: The Guest
Services Specialist (GSS) works from the Pine Street Inn policy and
procedures developed to ensure a safe shelter environment for
guests and staff. The Guest Services Specialist has a primary focus
on the direct care of guests and, as such, responds to guests in a
timely and professional manner based on the prioritization of
guests’ needs. The GSS assists with the development and
implementation of a housing pathway by motivating guests to rapidly
work on housing and connecting guests to appropriate resources. The
Guest Services Specialists will also assist guests in connecting
with substance abuse, mental health and medical resources when the
shelter cannot safely accommodate a guests needs. The GSS is
required to stay energized and focused even when demands are
ambiguous and strenuous. The GSS is required to enter data into the
Homeless Management Information (HMIS) system and to document
reports in keeping with agency policy. The GSS is required to make
sound decisions and appropriately seeks guidance from a supervisor.
Requirements: EDUCATION/TRAINING: REQUIRED: High School diploma or
GED PREFERRED: Valid MA driver’s license in good standing Bilingual
English/Spanish KNOWLEDGE/EXPERIENCE: ' REQUIRED: Minimum of one
(1) year of experience in the Human Services field PREFERRED:
Administering Narcan and CPR in a work setting Knowledge in the
areas of addiction, recovery, and mental illness Knowledge of
issues pertaining to the homeless Knowledge of area resources
Keywords: Pine Street Inn, Billerica , Yawkey House shelter Overnight Counselor, Hospitality & Tourism , Boston, Massachusetts
