Restaurant Team Leader

Company: Dobbies Garden Centres Ltd
Location: Boston
Posted on: May 8, 2025

Job Description:

Our Restaurant Team Leaders play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene, and mentoring our Restaurant Customer Advisors whilst supporting the management team.
Responsibilities

• Supporting and coaching other members of staff and deputising for management in their absence
  
• Providing excellent customer service by assisting customers with various transactions across the restaurant
  
• Working alongside the team to ensure staff efficiency, covering all stations effectively, and maintaining a high level of service for our customers
  
• Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership
  
• Ensuring compliance with and adherence to the Restaurant Operational procedures, monitoring standards, and ensuring the team follows company guidelines
  
• Assisting with customer queries using high-quality product knowledge, including allergies and dietary requirements
  
• Maintaining the cleanliness and upkeep of the restaurant in collaboration with your team
  
• Performing keyholder responsibilities as required
  
  Who we are looking for
  
  
• A passion for food and hospitality and a commitment to delivering a great customer experience, serving everyone with a smile
  
• Experience in a customer-facing role and supervisory experience in hospitality
  
• Relevant food safety qualifications are advantageous but not essential
  
• Ability to work well within a team, build relationships, and enjoy a positive, fun working environment
  
• Punctuality, professional appearance, and a proactive, hardworking attitude
  
• Eagerness to learn new skills and gain new experiences
  
• Ability to thrive in a busy, fast-paced environment
  
• Demonstration of our core values: teamwork, continuous improvement, positivity, passion for gardens, and customer focus
  
  What we offer
  
  
• Generous annual leave entitlement with flexible holiday options
  
• Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls
  
• Access to Wagestream for financial wellbeing support, including early earnings access and financial advice
  
• Support from Retail Trust, including confidential support, virtual GP, free counselling, and retail rewards
  
• Development opportunities through Dobbies Academy and eLearning platforms
  
• A vibrant, passionate, diverse team committed to excellent customer service
  
  About us
  Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores in every UK nation. We are passionate about gardens and plants, showcasing this through our own brand, branded products, concession partners, and services. We promote garden living all year-round.
  Many stores feature a restaurant or coffee shop where customers can enjoy refreshments or meals in a relaxed environment. We also host events and experiences that bring communities together and support a national charity partner, which our colleagues and customers actively fundraise for.
  We are committed to being a great place to work. We encourage our colleagues to be their best selves daily, share successes, and celebrate achievements. Together, we make it work for our customers.
  #J-18808-Ljbffr

Keywords: Dobbies Garden Centres Ltd, Billerica , Restaurant Team Leader, Hospitality & Tourism , Boston, Massachusetts