Restaurant Server

Company: Hilton Garden Inn Boston/Marlborough
Location: Billerica
Posted on: August 5, 2022

Job Description:

This position is responsible for preparing and serving food and beverages to guests in a friendly, courteous, and professional manner. Adheres to all health regulations and local liquor laws. Ensures exceptional guest service and creates an inviting atmosphere. Follows CSM and brand standards of quality to ensure guest satisfaction.

Responsibilities

Hours: 3:45pm - 11pm. Weekend availability necessary, but not required to work every weekend. Additional hours available if interested in cross training other roles, like Banquet Server.


-Guest Service: Anticipates and responds to guests in a friendly, positive and timely manner. Provides the highest quality service and establishes appropriate rapport with all guests. Understands and follows CSM guest service recovery program, and suggests ideas and responds to feedback to maximize guest satisfaction scores.
-Serving Duties: Listens attentively, takes orders accurately, and uses proper serving techniques. Knowledgeable about menu items, specials and promotions and actively up-sells menu items to maximize revenue potential. Adheres to all health regulations and local liquor laws. Follows all CSM cash handling/POS procedures.
-Side Work: Completes all required side work including but not limited to: cleaning restaurant, server stations, coffee stations, and coolers; vacuuming, trash removal, rolling silverware, mopping and stocking of supplies.
-Helps control expenses: Follows CSM procedures when handling cash and processing financial transactions.Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
-Works Safely: Dispenses/serves food and beverages and maintains a clean and safe work area in accordance with CSM, local, state, and federal regulations. Follows all CSM procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.
-Self/Workload Management: Produces required volume of work by planning, organizing and prioritizing work duties.Adheres to CSM attendance policy, grooming/appearance standards, general work rules and department procedures. Attends all required department and hotel meetings.
-Works collaboratively with all others: Takes room service orders, assists bartender, and works as a team player to ensure all guest needs are met. Works as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary. Completes all assigned duties within or outside the normal scope of responsibilities.

Keywords: Hilton Garden Inn Boston/Marlborough, Billerica , Restaurant Server, Hospitality & Tourism , Billerica, Massachusetts