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Customer Service & Sales Support

Company: Consolidated Sterilizer Systems
Location: Billerica
Posted on: November 22, 2021

Job Description:

Consolidated Sterilizer Systems is steam sterilizer (autoclave) manufacturing company and a long-standing leader in the medical device industry. We are seeking a customer service & sales support specialist to join our small business's parts sales team. We need a detail-oriented, self-motivated team player with a positive attitude, the desire to learn and the ability to learn quickly. This goal-oriented position is for someone who will provide the highest quality customer service while maintaining and developing accounts to meet sales targets and increase revenue.
Responsibilities:
Consults with customers and evaluates needs in order to recommend, sell and support innovative solutions and ensure customer satisfaction
Responds to customer inquiries, deescalates challenging communications, troubleshoots, and processes parts sales from start to finish
Develops strong long-term business relationships with customer base
Identifies opportunities to grow sales by researching potential product/service areas that may benefit customers, educating customers on product line and services
Maintains current knowledge of industry and market trends as well as technical knowledge with an understanding of products and services. Attends educational workshops and trainings as needed.
Qualifications:
Proven history of customer service expertise required
Highly organized, self-starter with a desire to learn a new product line
Bachelor's degree preferred
Very strong communication skills with the confidence to clearly and effectively relay our product line to new and existing customers, promoting sales and earning their trust
Ability to adapt to change, set priorities, and balance sales with administrative duties
Highly tech savvy with computer skills that include Microsoft Word, Excel, PowerPoint, and Outlook
CRM experience preferred. i.e. Salesforce.com
Ability to work both independently and as part of a team
Experience in a small business setting is a plus
Benefits:
Salary competitive and commensurate with experience. - Our company offers outstanding benefits which include great medical, dental and vision coverage, vacation/holiday/sick time, a 401(k) retirement plan with company match, and lots of opportunity to learn new things.
This is for a permanent full-time position to start immediately.
If you are qualified, please reply with the following:
Resume with contact information (or relevant work history)
Salary Expectations
References
Candidates Only, No Recruiters
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Keywords: Consolidated Sterilizer Systems, Billerica , Customer Service & Sales Support, Hospitality & Tourism , Billerica, Massachusetts

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