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Operations Manager

Company: Boyle Transportation
Location: Billerica
Posted on: November 26, 2022

Job Description:

*Operations Manager*

*About us*

Boyle Transportation provides secure, validated transportation & logistics services to blue chip clients in the biotech/pharmaceutical and government/defense sectors. Incorporated in 1971, we combine highly skilled people with superior technology and equipment to perform for a demanding customer base. The company is headquartered in Billerica, Massachusetts and operates throughout the US and in/out of Canada. In 2021 we were named the nation's #1 work environment for professional truck drivers as well as a Top Company for Women in Transportation, and we have an exceptional customer Net Promoter Score of 86.

We are a subsidiary of Andlauer Healthcare Group, a Toronto Stock Exchange-listed provider of healthcare logistics services.

*Job Description*

We seek to add talent to our highly regarded Operations team. Clients entrust us with critical military cargo and life-saving medicine, and our Operations team serves a vital role in executing on that trust.

The Operations department is responsible for three primary functions: customer service, resource planning, and professional driver management. The Operations Manager works closely with teammates to optimize asset utilization, satisfy clients, and support/motivate coworkers. Operations Managers collaborate with colleagues from many other departments including Fleet Maintenance, Safety, Human

Resources, Software Development, and Business Development. Operations Managers solve logistical puzzles and facilitate problem resolution as needed.

*Key Responsibility Summary*

* Supports the entire employee life cycle for direct and indirect reports.
* Coordinates with other support departments such as human resources, finance, IT, safety, and logistics to ensure successful operations.
* Communicates and coordinates with Customer regarding their protocols and ensures the Operations Team and Professional Drivers comply.
* Resolves issues/complaints of interactions between Customers and Professional Drivers and institutes a process of the issue is systemic.
* Communicates with Professional Drivers regarding job performance, providing positive feedback and coordinating for additional training if required.
* Performs other related duties as assigned.

*Required Skills/Education*

* Must be able to qualify and obtain a Department of Defense SECRET clearance
* Excellent written and verbal communication skills
* Excellent managerial and supervisory skills.
* Sensitive to corporate culture, organizational needs, and the public image
* Excellent time management skills with the ability to prioritize when necessary while maintaining attention to detail
* Proficient with Microsoft Office and navigate Excel spreadsheets and other related software

*Education/Experience Requirements*

* Bachelor's degree in Business Management, Business Administration, or related field required
* Experience in the Transportation Industry and/or Military Experience Required.

*Physical Requirements*

* Must be able to remain in a stationary position 95 % of the time
* Constantly operates a computer and/or other office productivity machinery, such as a copy machine or computer printer
* Must be able to lift/carry a minimum of 35lbs.

*Reasonable Accommodations*

It is Boyle Transportation's business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws to all qualified candidates with physical and/or mental disabilities. This job description in no way states or implies that these are the only duties performed by the employee holding this position. All employees are required to follow any other reasonable job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments All duties and responsibilities are essential job functions and requirements and are subject to possible modification at any time.

To perform this job successfully, the applicant must possess the skills, aptitude, and abilities required to perform the position proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities required to perform this position.

Job Type: Full-time

Pay: Up to $125,000.00 per year

* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Health insurance
* Life insurance
* Paid time off
* Relocation assistance
* Retirement plan
* Vision insurance
* Monday to Friday
Supplemental pay types:
* Bonus pay

Ability to commute/relocate:
* Billerica, MA 01821: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
* Do you have experience in Logistics, Transportation, or Manufacturing?

Work Location: One location%58047475%

Keywords: Boyle Transportation, Billerica , Operations Manager, Executive , Billerica, Massachusetts

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