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Company: Dunkin' - Cafua Management
Location: Billerica
Posted on: August 7, 2022

Job Description:

The Assistant Restaurant Manager supports the Restaurant Manager in their efforts to develop a team of dedicated people delivering great and friendly guest experiences and profitable top line sales. They assist in the development of Crew and Shift Leaders and fulfill accountabilities assigned by the Restaurant Manager.RESPONSIBILITIES INCLUDE: (but not limited to) Assist to recruit, hire, onboard and develop employees, maintain agreed upon staffing levels for the projected sales of the restaurant Communicate job expectations to employees and ensure all training is completed per company guidelines Hold team members accountable for their behavior and performance, addressing concerns promptly Create and maintain a guest first culture in the restaurant Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws Ensure Brand standards, recipes and systems are executed including Red Book responsibilities Help prepare and complete action plans; implement production, productivity, quality and guest service standards Review guest feedback and restaurant assessment results and implement action plans to drive system improvements Control costs to help maximize profitability Adhere to security and cash handling procedures Demonstrate competency in weekly inventory process and analysis Demonstrate competency in writing effective crew schedules and monitoring labor performance daily Execute new product roll-outs including team training, marketing and sampling Drive sales goals and track resultsWHAT WE HAVE TO OFFER: We are a family owned and operated business. With 200+restaurants in our network you will have the opportunity to grow internally and learn new skills Competitive salary Health insurance 401k per company policy One week of vacation Life/disability insurance Recognition contests Crew Members are responsible for delivering great guest experience. This entry level team member position at Cafua Management Company prepares products according to the Dunkin' Brands operational and quality standards and serves them with enthusiasm in a clean, fast paced environment. Crew Members work as part of a team to ensure we are meeting our Guests' needs, giving them a reason to come back again, and again.RESPONSIBILITIES INCLUDE (BUT NOT LIMITED TO) THE FOLLOWINGTeam Environment Work well with others respectfully, and can interact in a positive efficient manner Respond positively to coaching and feedback Able to communicate with team members, as well as with supervisors within the organization Able to learn and execute multiple tasksOperational Excellence Provide great guest service Resolve guest issues on the spot, be polite and respectful Follow Brand standards, recipes and systems Follow safety, food safety and sanitation guidelines; comply with all applicable laws Maintain clean and neat work environment Weekends and Holidays requiredProfitability Execute restaurant standards, Cafua Management Company standards and marketing initiatives Handle POS transactions and payments with accuracy Prepare and deliver all products according to Brand standards using job aids when necessarySkills/Qualifications Fluent in English Basic computer skills Capable of counting money and making change Able to operate restaurant equipment (18 years or older) Must be able to lift a minimum of 50 lbs.Guest Focus Understands and exceeds guest expectations, needs and requirements Develops and maintains guest relationships Displays a sense of urgency with guests Seeks ways to improve guest satisfaction; asks questions, commits to follow-through Resolves guest concerns by following L.A.S.T Listen Apologize Solve ThankPassion for Results Sets and maintains high standards for self and others, acts as a role model Consistently meets or exceeds goals Contributes to the overall team performance; understands how his/her role relates to othersProblem Solving and Decision Making Identifies and resolves issues and problems Uses information at hand to make decisions and solve problems; includes others when necessaryInterpersonal Relationships & Influence Develops and maintains relationships with team Operates with a high level of integrity; demonstrates honesty, treats others with respect, keeps commitmentsGUEST FIRST CULTUREEmbracing a guest first culture is not a strategy; it is the way we should execute our business. Start by taking personal responsibility to provide the best guest service in the industry. Together, we can accomplish this by delivering what our guests want: quality products; fast, friendly service; and a clean restaurant. Quality products are prepared using the proper systems and recipes the way the guest ordered it. Friendly service starts with you - a warm greeting, a smile, and a thank you go a long way. A clean restaurant provides the guest with the atmosphere they want. Let's make their day every guest, every day. "With 200+ locations in 6 states, Cafua Management Company is one of the largest private Dunkin Donuts franchise in the US with a People First culture. You are applying to work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. If hired, Cafua Management Company will be your only employer"

Keywords: Dunkin' - Cafua Management, Billerica , ASSISTANT RESTAURANT MANAGER, Executive , Billerica, Massachusetts

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