ASSISTANT RESTAURANT MANAGER
Company: Dunkin' - Cafua Management
Location: Billerica
Posted on: August 7, 2022
|
|
Job Description:
The Assistant Restaurant Manager supports the Restaurant Manager
in their efforts to develop a team of dedicated people delivering
great and friendly guest experiences and profitable top line sales.
They assist in the development of Crew and Shift Leaders and
fulfill accountabilities assigned by the Restaurant
Manager.RESPONSIBILITIES INCLUDE: (but not limited to) Assist to
recruit, hire, onboard and develop employees, maintain agreed upon
staffing levels for the projected sales of the restaurant
Communicate job expectations to employees and ensure all training
is completed per company guidelines Hold team members accountable
for their behavior and performance, addressing concerns promptly
Create and maintain a guest first culture in the restaurant
Maintain safe, secure, and healthy environment by following and
enforcing safety, food safety, and sanitation guidelines; comply
with all applicable laws Ensure Brand standards, recipes and
systems are executed including Red Book responsibilities Help
prepare and complete action plans; implement production,
productivity, quality and guest service standards Review guest
feedback and restaurant assessment results and implement action
plans to drive system improvements Control costs to help maximize
profitability Adhere to security and cash handling procedures
Demonstrate competency in weekly inventory process and analysis
Demonstrate competency in writing effective crew schedules and
monitoring labor performance daily Execute new product roll-outs
including team training, marketing and sampling Drive sales goals
and track resultsWHAT WE HAVE TO OFFER: We are a family owned and
operated business. With 200+restaurants in our network you will
have the opportunity to grow internally and learn new skills
Competitive salary Health insurance 401k per company policy One
week of vacation Life/disability insurance Recognition contests
Crew Members are responsible for delivering great guest experience.
This entry level team member position at Cafua Management Company
prepares products according to the Dunkin' Brands operational and
quality standards and serves them with enthusiasm in a clean, fast
paced environment. Crew Members work as part of a team to ensure we
are meeting our Guests' needs, giving them a reason to come back
again, and again.RESPONSIBILITIES INCLUDE (BUT NOT LIMITED TO) THE
FOLLOWINGTeam Environment Work well with others respectfully, and
can interact in a positive efficient manner Respond positively to
coaching and feedback Able to communicate with team members, as
well as with supervisors within the organization Able to learn and
execute multiple tasksOperational Excellence Provide great guest
service Resolve guest issues on the spot, be polite and respectful
Follow Brand standards, recipes and systems Follow safety, food
safety and sanitation guidelines; comply with all applicable laws
Maintain clean and neat work environment Weekends and Holidays
requiredProfitability Execute restaurant standards, Cafua
Management Company standards and marketing initiatives Handle POS
transactions and payments with accuracy Prepare and deliver all
products according to Brand standards using job aids when
necessarySkills/Qualifications Fluent in English Basic computer
skills Capable of counting money and making change Able to operate
restaurant equipment (18 years or older) Must be able to lift a
minimum of 50 lbs.Guest Focus Understands and exceeds guest
expectations, needs and requirements Develops and maintains guest
relationships Displays a sense of urgency with guests Seeks ways to
improve guest satisfaction; asks questions, commits to
follow-through Resolves guest concerns by following L.A.S.T Listen
Apologize Solve ThankPassion for Results Sets and maintains high
standards for self and others, acts as a role model Consistently
meets or exceeds goals Contributes to the overall team performance;
understands how his/her role relates to othersProblem Solving and
Decision Making Identifies and resolves issues and problems Uses
information at hand to make decisions and solve problems; includes
others when necessaryInterpersonal Relationships & Influence
Develops and maintains relationships with team Operates with a high
level of integrity; demonstrates honesty, treats others with
respect, keeps commitmentsGUEST FIRST CULTUREEmbracing a guest
first culture is not a strategy; it is the way we should execute
our business. Start by taking personal responsibility to provide
the best guest service in the industry. Together, we can accomplish
this by delivering what our guests want: quality products; fast,
friendly service; and a clean restaurant. Quality products are
prepared using the proper systems and recipes the way the guest
ordered it. Friendly service starts with you - a warm greeting, a
smile, and a thank you go a long way. A clean restaurant provides
the guest with the atmosphere they want. Let's make their day every
guest, every day. "With 200+ locations in 6 states, Cafua
Management Company is one of the largest private Dunkin Donuts
franchise in the US with a People First culture. You are applying
to work with a franchisee of Dunkin' Donuts, not Dunkin' Brands,
Inc., Dunkin' Donuts or any of their affiliates. If hired, Cafua
Management Company will be your only employer"
Keywords: Dunkin' - Cafua Management, Billerica , ASSISTANT RESTAURANT MANAGER, Executive , Billerica, Massachusetts
Click
here to apply!
|