RESTAURANT MANAGER

Company: Dunkin' - Cafua Management
Location: Billerica
Posted on: August 7, 2022

Job Description:

A Restaurant Manager is responsible for the development of their team by providing strong, positive leadership and constructive feedback. They are responsible to deliver a great guest experience using an operational excellence model which contributes to profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin' standards, franchisee standards and in compliance with all applicable laws. Guest First CultureEmbracing a guest first culture is not a strategy; it is the way we should execute our business. Start by taking personal responsibility to provide the best guest service in the industry. Together, we can accomplish this by delivering what our guests want: quality products; fast, friendly service; and a clean restaurant. Quality products are prepared using the proper systems and recipes the way the guest ordered it. Friendly service starts with you - a warm greeting, a smile, and a thank you go a long way. A clean restaurant provides the guest with the atmosphere they want. Let's make their day ... every guest, every day. RESPONSIBILITIES INCLUDE (but not limited to) Recruit, hire, train and develop their employees Communicate job expectations to their employees Plan, monitor, appraise and review their employees' job performance Provide coaching and feedback; disciplines when appropriate Create and maintain a guest first culture in the restaurant Ensure all shifts are appropriately staffed with qualified Team Members to achieve guest service goals Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws Ensure Brand standards and systems are executed Prepare and complete action plans; implement production, productivity, quality and guest service standards Complete audits and implement plans to drive system improvements Control costs to help maximize profitability Execute all in-restaurant marketing promotions in a timely manner Execute new product roll-outs including team training, marketing and sampling Set sales goals and track results COMPETENCIESGuest Focus Understands and exceeds guest expectations, needs and requirements Develops and maintains guest relationships Displays a sense of urgency with guests Seeks ways to improve the guest experience; asks questions, commits to follow-through Resolves guest concerns in a timely fashion Touches tables in the restaurants, speaks to guests and asks for feedback on how they can improve their restaurant operations Passion for Results Sets and maintains high standards for self and others, acts as a role model Consistently meets or exceeds goals Contributes to the overall team performance; understands how his/her role relates to others Sets, prioritizes and maintains focus on important activities Reads and interprets reports to establish goals and deliver results Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results Problem Solving and Decision Making Identifies and resolves issues and problems Uses information at hand to make decisions and solve problems; includes others when necessary Identifies root cause of a problem and implements a solution to prevent from recurring Empowers others to make decisions and resolve issues Identifies obstacles and eliminates road blocks Interpersonal Relationships & Influence Develops and maintains relationships with team Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments Remains positive in high tension situations Encourages collaboration and teamwork Leads others; negotiates and takes effective action Conflict Management Seeks to understand conflict through active listening Recognizes conflicts as an opportunity to learn and improve Resolves situations using facts involved, ensuring consistency with policies and procedures Escalates issues as appropriate Developing Direct Reports and Others Works collaboratively with employees to create individual development plans to strengthen employee's knowledge and skills Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly Provides challenging assignments for the purpose of developing others Uses coaching and feedback opportunities to improve performance Identifies training needs and supports resources for development opportunities Business and Financial Acumen Understands guest and competition; translates and applies own expertise to address business opportunities Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals and teaches others Understands, analyzes and communicates the key performance/profit levers and manages to these measures WHAT WE OFFERWe are a family owned and operated business. Competitive salary Health insurance 401k per company policy Two weeks of vacation Life/disability insurance Outings, recognition contests Employee discounts and discounted pet insurance Complimentary and discounted meals

Keywords: Dunkin' - Cafua Management, Billerica , RESTAURANT MANAGER, Executive , Billerica, Massachusetts