RESTAURANT MANAGER
Company: Dunkin' - Cafua Management
Location: Billerica
Posted on: August 7, 2022
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Job Description:
A Restaurant Manager is responsible for the development of their
team by providing strong, positive leadership and constructive
feedback. They are responsible to deliver a great guest experience
using an operational excellence model which contributes to
profitable top line sales. They are responsible for the overall
operation of the restaurant according to Dunkin' standards,
franchisee standards and in compliance with all applicable laws.
Guest First CultureEmbracing a guest first culture is not a
strategy; it is the way we should execute our business. Start by
taking personal responsibility to provide the best guest service in
the industry. Together, we can accomplish this by delivering what
our guests want: quality products; fast, friendly service; and a
clean restaurant. Quality products are prepared using the proper
systems and recipes the way the guest ordered it. Friendly service
starts with you - a warm greeting, a smile, and a thank you go a
long way. A clean restaurant provides the guest with the atmosphere
they want. Let's make their day ... every guest, every day.
RESPONSIBILITIES INCLUDE (but not limited to) Recruit, hire, train
and develop their employees Communicate job expectations to their
employees Plan, monitor, appraise and review their employees' job
performance Provide coaching and feedback; disciplines when
appropriate Create and maintain a guest first culture in the
restaurant Ensure all shifts are appropriately staffed with
qualified Team Members to achieve guest service goals Maintain
safe, secure, and healthy environment by following and enforcing
safety, food safety, and sanitation guidelines; comply with all
applicable laws Ensure Brand standards and systems are executed
Prepare and complete action plans; implement production,
productivity, quality and guest service standards Complete audits
and implement plans to drive system improvements Control costs to
help maximize profitability Execute all in-restaurant marketing
promotions in a timely manner Execute new product roll-outs
including team training, marketing and sampling Set sales goals and
track results COMPETENCIESGuest Focus Understands and exceeds guest
expectations, needs and requirements Develops and maintains guest
relationships Displays a sense of urgency with guests Seeks ways to
improve the guest experience; asks questions, commits to
follow-through Resolves guest concerns in a timely fashion Touches
tables in the restaurants, speaks to guests and asks for feedback
on how they can improve their restaurant operations Passion for
Results Sets and maintains high standards for self and others, acts
as a role model Consistently meets or exceeds goals Contributes to
the overall team performance; understands how his/her role relates
to others Sets, prioritizes and maintains focus on important
activities Reads and interprets reports to establish goals and
deliver results Seeks ideas and best practices from other
individuals, teams, and networks and applies this knowledge to
achieve results Problem Solving and Decision Making Identifies and
resolves issues and problems Uses information at hand to make
decisions and solve problems; includes others when necessary
Identifies root cause of a problem and implements a solution to
prevent from recurring Empowers others to make decisions and
resolve issues Identifies obstacles and eliminates road blocks
Interpersonal Relationships & Influence Develops and maintains
relationships with team Operates with integrity; demonstrates
honesty, treats others with respect, keeps commitments Remains
positive in high tension situations Encourages collaboration and
teamwork Leads others; negotiates and takes effective action
Conflict Management Seeks to understand conflict through active
listening Recognizes conflicts as an opportunity to learn and
improve Resolves situations using facts involved, ensuring
consistency with policies and procedures Escalates issues as
appropriate Developing Direct Reports and Others Works
collaboratively with employees to create individual development
plans to strengthen employee's knowledge and skills Regularly
discusses progress towards goals, reviews performance and adjusts
development plans accordingly Provides challenging assignments for
the purpose of developing others Uses coaching and feedback
opportunities to improve performance Identifies training needs and
supports resources for development opportunities Business and
Financial Acumen Understands guest and competition; translates and
applies own expertise to address business opportunities Approaches
situations with an innovative mind and looks beyond the obvious to
deliver solutions and implement change Has a working knowledge of
profit and loss and other key financial measurements in order to
identify business trends, make adjustments accordingly and set
goals and teaches others Understands, analyzes and communicates the
key performance/profit levers and manages to these measures WHAT WE
OFFERWe are a family owned and operated business. Competitive
salary Health insurance 401k per company policy Two weeks of
vacation Life/disability insurance Outings, recognition contests
Employee discounts and discounted pet insurance Complimentary and
discounted meals
Keywords: Dunkin' - Cafua Management, Billerica , RESTAURANT MANAGER, Executive , Billerica, Massachusetts
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