ASSISTANT RESTAURANT MANAGER
Company: Dunkin' - Cafua Mgmt Co A Dunkin' Franchisee Laney
Location: Billerica
Posted on: July 31, 2022
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Job Description:
Job DescriptionThe Assistant Restaurant Manager supports the
Restaurant Manager in their efforts to develop a team of dedicated
people delivering great and friendly guest experiences and
profitable top line sales. They assist in the development of Crew
and Shift Leaders and fulfill accountabilities assigned by the
Restaurant Manager.
RESPONSIBILITIES INCLUDE: (but not limited to)
• Assist to recruit, hire, onboard and develop employees, maintain
agreed upon staffing levels for the projected sales of the
restaurant • Communicate job expectations to employees and ensure
all training is completed per company guidelines • Hold team
members accountable for their behavior and performance, addressing
concerns promptly • Create and maintain a guest first culture in
the restaurant • Maintain safe, secure, and healthy environment by
following and enforcing safety, food safety, and sanitation
guidelines; comply with all applicable laws • Ensure Brand
standards, recipes and systems are executed including Red Book
responsibilities • Help prepare and complete action plans;
implement production, productivity, quality and guest service
standards • Review guest feedback and restaurant assessment results
and implement action plans to drive system improvements • Control
costs to help maximize profitability • Adhere to security and cash
handling procedures • Demonstrate competency in weekly inventory
process and analysis • Demonstrate competency in writing effective
crew schedules and monitoring labor performance daily • Execute new
product roll-outs including team training, marketing and sampling •
Drive sales goals and track results
WHAT WE HAVE TO OFFER: We are a family owned and operated business.
• With 200+restaurants in our network you will have the opportunity
to grow internally and learn new skills • Competitive salary •
Health insurance • 401k per company policy • One week of vacation •
Life/disability insurance • Recognition contests
Crew Members are responsible for delivering great guest experience.
This entry level team member position at Cafua Management Company
prepares products according to the Dunkin' Brands operational and
quality standards and serves them with enthusiasm in a clean, fast
paced environment. Crew Members work as part of a team to ensure we
are meeting our Guests' needs, giving them a reason to come back
again, and again.
RESPONSIBILITIES INCLUDE (BUT NOT LIMITED TO) THE FOLLOWING
Team Environment• Work well with others respectfully, and can
interact in a positive efficient manner• Respond positively to
coaching and feedback• Able to communicate with team members, as
well as with supervisors within the organization• Able to learn and
execute multiple tasks
Operational Excellence• Provide great guest service• Resolve guest
issues on the spot, be polite and respectful• Follow Brand
standards, recipes and systems• Follow safety, food safety and
sanitation guidelines; comply with all applicable laws• Maintain
clean and neat work environment• Weekends and Holidays required
Profitability• Execute restaurant standards, Cafua Management
Company standards and marketing initiatives• Handle POS
transactions and payments with accuracy• Prepare and deliver all
products according to Brand standards using job aids when
necessary
Skills/Qualifications• Fluent in English• Basic computer skills•
Capable of counting money and making change• Able to operate
restaurant equipment (18 years or older)• Must be able to lift a
minimum of 50 lbs.
Guest Focus• Understands and exceeds guest expectations, needs and
requirements• Develops and maintains guest relationships• Displays
a sense of urgency with guests• Seeks ways to improve guest
satisfaction; asks questions, commits to follow-through• Resolves
guest concerns by following L.A.S.T – Listen Apologize Solve
Thank
Passion for Results• Sets and maintains high standards for self and
others, acts as a role model• Consistently meets or exceeds goals•
Contributes to the overall team performance; understands how
his/her role relates to others
Problem Solving and Decision Making• Identifies and resolves issues
and problems• Uses information at hand to make decisions and solve
problems; includes others when necessary
Interpersonal Relationships & Influence• Develops and maintains
relationships with team• Operates with a high level of integrity;
demonstrates honesty, treats others with respect, keeps
commitments
GUEST FIRST CULTURE
Embracing a guest first culture is not a strategy; it is the way we
should execute our business. Start by taking personal
responsibility to provide the best guest service in the industry.
Together, we can accomplish this by delivering what our guests
want: quality products; fast, friendly service; and a clean
restaurant. Quality products are prepared using the proper systems
and recipes the way the guest ordered it. Friendly service starts
with you - a warm greeting, a smile, and a thank you go a long way.
A clean restaurant provides the guest with the atmosphere they
want. Let's make their day … every guest, every day.
"With 200+ locations in 6 states, Cafua Management Company is one
of the largest private Dunkin Donuts franchise in the US with a
People First culture. You are applying to work with a franchisee of
Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of
their affiliates. If hired, Cafua Management Company will be your
only employer"
We use eVerify to confirm U.S. Employment eligibility.
Keywords: Dunkin' - Cafua Mgmt Co A Dunkin' Franchisee Laney, Billerica , ASSISTANT RESTAURANT MANAGER, Executive , Billerica, Massachusetts
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