Operations Manager

Company: Engel North America
Location: Wilmington
Posted on: February 16, 2026

Job Description:

Job Description Job Description Position Summary The Operations Manager leads day-to-day operations for the Wilmington site, ensuring safe, efficient, and scalable execution across order-to-ship processes, production scheduling, inventory management, and fulfillment. Trexel is a newly acquired business within the ENGEL Group, and this role supports the alignment of site operations, reporting, and controls with ENGEL headquarters standards while enabling continued growth. This position manages a team of approximately 6–10 employees, drives continuous improvement initiatives, and is fully accountable for site financial performance (P&L), including budgeting, cost control, forecasting, and margin delivery. Key Responsibilities Operational Leadership & Team Management Lead, coach, and develop a team of ~6–10 employees; set clear priorities, goals, and performance expectations. Establish daily and weekly operating rhythms, including tier meetings, KPI reviews, issue escalation, and action tracking. Ensure compliance with safety policies, training requirements, and site standards; promote a strong safety-first culture. Order Processing & Customer Fulfillment (Order-to-Cash Execution) Own the end-to-end order process, including order entry verification, scheduling, procurement coordination, production execution, shipping, invoicing readiness, and post-ship issue resolution. Improve order accuracy, on-time delivery, lead times, and responsiveness to customer needs. Partner with Sales and Customer Service to prioritize orders, manage backlog, and communicate delivery commitments. Standardization & Alignment with ENGEL Headquarters Implement and maintain HQ-aligned processes for: Operational controls and reporting cadence Finance and controlling requirements (P&L, cost center discipline, forecasting) Quality management and corrective action systems Inventory controls and governance Prepare and present regular operational and financial performance updates to Trexel and ENGEL leadership. P&L Ownership & Financial Management Full ownership of site P&L, including revenue execution support, labor and overhead management, COGS drivers, inventory accuracy impacts, and margin improvement. Lead annual budget development; manage monthly forecast updates and variance analysis. Identify and execute cost-reduction initiatives without compromising safety, quality, or delivery. Ensure internal controls for purchasing, inventory, and spend approvals align with corporate expectations. Continuous Improvement & Cross-Functional Collaboration Drive Lean and continuous improvement initiatives (standard work, waste reduction, flow, 5S, root-cause problem solving). Partner with Engineering and Applications teams to ensure operational readiness for new products and processes. Own vendor performance where relevant (lead times, quality, cost), working with procurement and corporate resources as needed. Qualifications (Required) 3–5 years of operations leadership experience within manufacturing, light manufacturing, industrial technology, or related environments. Proven experience managing teams (ideally 6 direct and/or indirect reports) and building accountability through KPIs. Demonstrated ownership of budgeting, forecasting, and P&L management at the site or business unit level. Strong working knowledge of order management and fulfillment workflows (SAP, inventory, shipping). Ability to standardize processes, implement controls, and operate effectively in a corporate or hybrid reporting structure. Technical background, particularly in equipment assembly, is a plus. Qualifications (Preferred) Bachelor’s degree in Business, Operations, Engineering, Supply Chain, or equivalent experience. Experience operating within a multinational corporate structure (matrix reporting). Work Environment On-site role at the Wilmington, MA facility. Occasional travel to ENGEL sites or customer/vendor locations as needed.

Keywords: Engel North America, Billerica , Operations Manager, Engineering , Wilmington, Massachusetts