Field Service Technician
Company: Joerns Healthcare
Location: Billerica
Posted on: January 19, 2023
Job Description:
Position Summary The -Field Service Technician -is responsible
for delivery, pick up, and service of company product to the
customer facilities in a timely and professional manner, including
educating the patient/care giver on the safe operation and use of
company product. -This individual will also be responsible for
product care and maintenance, product repair, warehouse/shop
duties, vehicle care and maintenance, and tracking of inventory at
all times. -Major Duties & Responsibilities
- Work/drive safely in all aspects of job
- Responsible for delivery and set up of product in accordance
with arranged schedule to the customer/patient in a timely and
professional manner
- Instructs and demonstrates patient/care giver/nurse on proper
and safe use of product
- Loads and unloads product in an orderly and secure manner in
accordance with set policies and procedure
- Completes vehicles safety checks in accordance with set
procedures.
- Drives safely and defensively obeying all traffic law
- Provides safe environment for the patient at all time
- Checks electrical outlets for power and proper ground when
delivering electrically powered home medical equipment, in addition
to observing entire environment/surroundings for any concerns in
accordance with set procedures
- Completes required paperwork upon delivery, pick up, or service
of product and follows and adheres to HIPAA guidelines
- Rotates on-call availability with Field Service Technicians,
including nights & weekends
- Cleans, disinfects, repairs, and quality checks all products as
required in accordance with set procedures
- Complete all required trainingRequired Education High School
Diploma or equivalentRequired Skills & Experience
-
- Valid Drivers License
- 2 years of customer service or comparable experience
- Must be dedicated to providing outstanding customer
service
- Must have ability to work extended hours, including some
evenings weekends and travel
- Ability to safely lift, push or pull up to 50 lbs with or
without accommodations
- Transports deliveries according to manifest in a safe,
responsible manner and in accordance with company procedures and
applicable DOT regulations
- Must possess or be able to complete requirements of Department
of Transportation (DOT) physical -Preferred Skills, Experience &
Education
- Previous driving/delivery experience
- Previous durable medical equipment (DME) experience is
preferred
- Computer skills, such as experience with Outlook email,
Microsoft Excel, and smart phones such as IPhone or Android
- Ability to work independently and in team environment
- Good communication skills (verbal and written), along with good
organizational skills
- Previous Patient care experienceJoerns Healthcare LLC is an
Equal Opportunity Employer, including Disability/VeteransAbout
Joerns Joerns Healthcare LLC is a leading national distributor of
therapeutic support surfaces, bariatric care equipment; negative
pressure wound therapy systems, and safe patient handling
solutions, products and services. We serve special patient handling
needs across the entire continuum of care, including acute care
hospitals, long term acute care, skilled nursing, rehabilitation
facilities, and hospice. -We continually strive to provide the most
exceptional service and solutions that deliver positive financial
and clinical outcomes to our customers. -We are currently searching
for skilled, self-motivated and dedicated professionals to add to
our team. We offer hands on training, benefits and an outstanding
work environment.Benefits At Joerns Healthcare LLC, each eligible
employee receives a competitive total compensation package
including Medical, Dental, Vision, Life Insurance and Short Term
Disability. - In addition, the company offers a 401K program with a
company match, and Flexible Spending Accounts. - Our employees also
receive Paid Vacation and Holidays. -$18-21 per hour- based on
experience -
Keywords: Joerns Healthcare, Billerica , Field Service Technician, Engineering , Billerica, Massachusetts
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