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Customer Support Engineer - New England

Company: KLA
Location: Billerica
Posted on: July 30, 2022

Job Description:

Company OverviewOrbotech makes technology accessible. We are a global innovator of enabling technologies used to mass produce the world's most sophisticated electronics. A leading provider of yield enhancement and production solutions for manufacturers of printed circuit boards (PCB), flat panel displays (FPD) and other electronic components, our solutions are used by manufacturers to bridge the gap between designers' dreams and the mass production of innovative, next generation electronics in industries including mobile, automotive, high powered computing (HPC), the industry of things (IoT) and more.Job DescriptionPrimary Function:Responsible to provide world class support services to KLA PCB Territory customers, ensuring all Orbotech systems perform properly, enabling high customer satisfaction and perception of the value of services received. Reports directly to the assigned District Manager.Skill Requirements:Candidates should have a solid background in electronics, mechanical engineering, vacuum technology, and basic knowledge Printed Circuit Board technologiesDemonstrated ability to troubleshoot and diagnose Pneumatic, Vacuum, Electronic (AC and DC), and Computer issues to the component level.Must have working knowledge of WinNT, Win XP, Win7 & 10, Linux, as well as MS Office products.Excellent communication and customer interfacing skills.Good organizational skills.An adaptable approach to working hours, locations, and conditions.A flexible approach to work responsibilities, enabling both independent and team working.Ability to work alone or unsupervised for extended period, often in difficult conditions.A systematic and logical approach to problem solving.Must be able to travel extensively (up to 2 weeks or more per month) to support the customer base as required.Principal Duties/Responsibilities:Provide service support to customers encompassing system commissioning, system breakdown repairs, and preventative maintenance support.Generate a close working relationship with the customers to enable the company to sell its product portfolio.Timely completion of all field reports.Represent KLA Company culture and values in a respectable manner.Travel required by driving and flying as needed to support all services.Must be able to:Work autonomouslyMust be able to travel 50-60% to support the customer base as required.Lift 50 lbs. overhead occasionallyLifting 50 lbs. frequently Bend from the waistLift items overhead safelyWork on hands and knees or on their back while servicing equipmentBe able to bend and twist to gain access to service the equipmentRead and interpret schematicsRead and interpret signs, placards, and manualsView the full color spectrumBe able to work standing at the system in up to 2-hour intervalsMinimum QualificationsMaster's Level Degree or work experience of 0 years , Bachelor's Level Degree or work experience of 1 yearsWe offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees. KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at to request accommodation.

Keywords: KLA, Billerica , Customer Support Engineer - New England, Engineering , Billerica, Massachusetts

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