Equipment Engineer

Company: Quanterix
Location: Billerica
Posted on: June 18, 2022

Job Description:

Quanterix is a company on a mission to change the way in which healthcare is provided by giving researchers the ability to closely examine the continuum from health to disease. In our focused therapeutic areas, our revolutionary technology, Simoa -, is helping researchers advance the science of precision health. Simoa - is changing the way in which the biology of health and disease is studied by giving researchers the ability to closely examine critical biomarkers in most therapeutic areas including neurology, infectious disease, oncology, inflammation, and cardiology. To continue our extraordinary growth, we are hiring an Equipment Engineer located in the Billerica, MA area.We are looking for an experienced and motivated candidate to join our Technical Support team. This individual will be located at Quanterix headquarters in Billerica, MA to specifically support Simoa instruments used in-house. Responsibilities include performing planned maintenance and service calls, communicating with internal users regarding service, working with the Product Support Engineers when troubleshooting and planning your schedule with autonomy.What You'll Do:

• Attain proficiency in understanding Simoa instrumentation principles to provide on-site support for Quanterix internal users
• Perform planned service on Simoa instrumentation such as preventive maintenance, installation, and upgrades
• Independently troubleshoot and communicate to the greater Technical Support group during instrument service intervention
• Demonstrate autonomy with regards to scheduling, customer communication and prioritization
• Collaborate with Product Support Engineers in troubleshooting diagnosis, status and feedback
• Record all instrument activity on Quanterix's case management system, Salesforce
• Develop and maintain positive relationships with our users both in person and over email
• Maintain consistent schedule to align with business hoursWhat We'll Expect From You:
  • 3+ years experience in a service role, preferably liquid handling or automation in a biotech field
  • Bachelor's degree or equivalent military experience in an engineering or related field preferred
  • Excellent verbal and written communication skills
  • Ability to troubleshoot at an advanced level with distinction for data interpretation
  • Able to handle a fast paced environment with quickly changing technology
  • Work cross-functionally with Scientists and Engineers to achieve and deliver on Quanterix production and development goals
  • Customer-facing experience and ability to de escalate
  • Experience in an ISO 9001 or greater compliant environmentWhy You'll Like Working For Us:Our Technology: Quanterix' technology is designed to enable much earlier disease detection, better prognoses and enhanced treatment methods to improve the quality of life and longevity of the population for generations to come. The technology is currently being used for research applications in several therapeutic areas. The company was established in 2007 and is in Billerica, Massachusetts. For additional Information, please visit https://www.quanterix.com.
    Our Commitment To Employees: We have a free, state-of-the-art onsite fitness center for all employees. To keep you fueled up, we provide onsite employees free bagels every Monday morning, and free snacks and drinks every day! Quanterix hosts Virtual Bingo nights with all employees when we can see families, pets, and win amazing prizes. Unwind on Tuesdays and Thursdays with a virtual yoga session. In addition to competitive compensation and a 401k plan with an employer match, we offer competitive health, dental, and vision benefits for employees and their dependents. We offer a Flexible Spending Account (FSA), Life, Disability, and Accidental Death & Dismemberment Insurances, and Mental Health Care, we offer generous Maternity & Paternity leave, Family Medical Leave, Fertility Assistance, Dependent Care, Military Leave and Vacation Carryover. All employees are awarded Equity, an Employee Stock Purchase Plan, a Performance Bonus, and 1:1 Financial Counseling/Planning. We also offer Tuition Assistance.
    Our Culture: Quanterix is committed to a Diverse and Inclusive workplace. We have a Diversity Program with Executive Sponsorship. Our core values are Accountability, Teamwork, Trust, and Transparency OR ATT2. Meet some of our team HERE. Quanterix is an Equal Opportunity Employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Quanterix will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.#LI-FM1 #QISJ

Keywords: Quanterix, Billerica , Equipment Engineer, Engineering , Billerica, Massachusetts