Experience Associate
Company: Miniluxe Inc
Location: Boston
Posted on: February 16, 2026
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Job Description:
Job Description Job Description SUMMARY/ OBJECTIVE What kind of
party do you host? The Power of Party is our brand standard in
delivering a premium guest experience with clean standards that
outshine the industry. When it comes to clean, we mean it, and
we’re not just talking hygiene. In an industry known for shortcuts
and toxins, clean is a deeper promise that goes from head to toes.
It's our mission to help clients feel their best every day with
mini moments of luxury. The Experience Associate serves as the face
of the MiniLuxe brand to all clients and team members by
confidently communicating services and product offerings. The
Experience Associate also delivers an exceptional client experience
while managing the service floor and driving revenue. Job
Description Essential Functions: Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. Host/hostess: · Is knowledgeable of all
service and product offerings and can effectively communicate with
clients. · Is business savvy to recommend service upgrades and
communicate about retail products. · Greets and hosts every client.
· Hangs coat/ umbrella and offers beverage to every client. · Meets
and exceeds client expectations. Clean: · Manages flow of the
MiniLuxe clean lab. · Manages studio organization. Manage service
floor: · Observes all areas of service floor to ensure appropriate
timing and client engagement is to standard. · Contacts clients
according to late policy. · Accurately books appointments Drive
Revenue: · Educates clients about polish offerings, service
upgrades, loyalty program, membership and retail. · Effectively
optimizes bookings for maximum client intake. · Invites clients to
re-book,or book reoccurring appointments. · Optimizes the booking
system. Requirements and Skill Sets: · Possesses a passion for
beauty · Delivers an amazing client experience in a premium brand
environment · Operational excellence through accurate and effective
appointment booking · Ability to multi-task · Use of computer
equipment Physical Demands: The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job. · Ability
to lift 25 lbs. · While performing the duties of this job, the
employee may be regularly required to stand for long periods of
time (i.e. 8 hour shift, while not on break). · The employee
frequently is required to stand and walk. · Must be able to
bend/kneel. · Must be able to handle light cleaning supplies and
chemicals. Compensation: · Competitive hourly wage. · Paid Time
Off. · Benefits including Medical, Dental, Vision, and FSA health
plans. · 401k
Keywords: Miniluxe Inc, Billerica , Experience Associate, Customer Service & Call Center , Boston, Massachusetts
