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Senior Technical Writer - Learning & Development

Company: Alert Innovation
Location: Billerica
Posted on: January 12, 2022

Job Description:

Alert Innovation is looking for an onsite Sr. Technical Writer to create learning media, guides & technical training documentation. You will work with engineering and operations teams to gain a working understanding of the overall product functionality. This information needs to be distilled into training materials, assembly procedures, maintenance procedures, troubleshooting guides, etc. What Will You Do?

  • Utilize engineering data (specifications, CAD models, bills of material and engineering drawings, etc.) to create various technical documents.
  • Draft, revise, publish, and maintain product documentation, including training materials, assembly procedures, maintenance procedures, etc.
  • Proactively solicit information from subject matter experts.
  • Work closely with the team lead to manage schedules for delivering product documentation. What Are We Looking For?
    • An ability to convey highly technical concepts in simple terms, in many cases such that the content can be understood by non-technical readers.
    • Need to have previous experience in handling CAD models, 3D concepts, exploded views, analyzing engineering drawings and review bills of material, etc.
    • Experience with learning & development programs, training courses and using learning management systems efficiently.
    • Must be proficient with commonly used authoring tools such as Madcap - Flare, Articulate Storyline, Adobe RoboHelp, Arbortext Editor, etc.
    • Experience creating and editing technical customer-facing materials, including manuals, assembly procedures, and technical sales literature.
    • Experience documenting GUIs.
    • Must have some technical understanding of how electro-mechanical products operate.
    • Web Development Exposure.
    • Working knowledge of Cloud computing services.
    • Experience using CAD tools to extract images, ability to manipulate models and isolate subassemblies to enrich documentation.
    • Degree in Mechanical or Electrical engineering, English, technical communication, writing, or related field.
    • At least 8 years of technical writing experience. ValuesAll members of Alert Innovation practice the following values as part of their daily responsibilities and model these values as she/he leads or supports their teams.
      • The Golden Rule: Extraordinarily powerful in its simplicity and depth: "Treat others as you would want to be treated".
      • The Power of Person: The contribution of every single person in a company is important, and the performance of the entire company can only be maximized when every person strives to achieve his/her full potential and to contribute to the best of his/her ability.
      • The Power of Team: The Power of Person becomes amplified exponentially when a group of people working effectively as a team create "performance synergy", whereby the capacity to perform as a team is much greater than the sum of the individual members' capacities.
      • The Power of Truth: We strive to see the world as it is, not as we want or imagine it to be, because only then can we make it better. This core value manifests itself through questioning, probing, testing, measuring, validating, verifying, proving, listening with an open mind, and making fact-based decisions. It also fosters transparency and honesty with others, as well as self-examination and self-honesty. What Do We Offer?Alert Innovation offers a highly competitive salary for each job family and level within the Boston-area market in which we are based.Every employee is granted stock options which vest over four years.Full time employees receive a generous benefits package starting on your first date of employment:
        • No fixed limits on the number of workdays that you can take off for personal reasons, including vacations. You take what you need keeping in mind the demands of your team's workload.
        • 9 Paid Holidays.
        • Medical, Dental, Vision, Life Insurance, and 401K + company match.
        • Tuition & work-related training reimbursement programs.
        • Employee Assistance Program to assist with emotional health, parenting, eldercare, nutrition, legal and financial consultation needs. The above list is only a summary of some of our benefits and is not meant to be a comprehensive explanation. To hear more, please visit: Alert Innovation offers a safe work environment for its employees and partners. All employees, contractors, interns, and visitors are required to be fully vaccinated. Additional COVID precautions, such as wearing face masks, hand washing, and hand sanitizing are also common practice in all Alert Innovation facilities. We are a flexible work environment and offer on-site and hybrid work schedules based on team requirements.Alert Innovation is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Keywords: Alert Innovation, Billerica , Senior Technical Writer - Learning & Development, Advertising , Billerica, Massachusetts

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