Front Office Supervisor

Company: Buffalo Lodging Associates
Location: Billerica
Posted on: May 27, 2023

Job Description:

Position Information:Front Office SupervisorLocation: Hampton Inn Bedford/Burlington Address: 25 Middlesex TurnpikeCity & State: Billerica, MA 01821 We are currently looking for a Front Office Supervisor for our Hampton Inn Bedford Burlington , to assist with the front desk operations. This 129 room hotel is located right off of US-3 and offers a seasonal outdoor pool, fitness center and daily free breakfast. The Hampton Inn Bedford Burlington is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, weve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.A GROWING HOTEL MANAGEMENT COMPANY COME JOIN US!We value our associates with competitive compensation plans and other benefits and perks. Some of these benefits include:

• Weekly pay
• Paid vacation, sick days and holidays
• Medical, dental, vision insurance
• 401K Retirement plan with company match
• Employee Assistance Program
• Hotel Discounts for You, Your Friends and Family
• Wellness Programs
• Career growth opportunitiesResponsibilities:Role:The primary role of the Front Office Supervisor is to assist in the leadership, guidance and support to the front desk team, while fostering the Buffalo Lodging Associates (BLA) culture and values- Excellence, Passion, Integrity, Inclusive. Responsibilities & Duties:
• Assists in overseeing guest services and front office operations; ensuring superior service is a priority.
• Manages difficult or emotional customer situations. Responds promptly to customer needs, requests for service and assistance.
• Performs Front Desk shifts as needed to ensure efficient operations.
• Supervisory responsibilities; interviewing, hiring, training employees, appraising performance, rewarding and disciplining employees; planning, assigning, directing work, addressing complaints and resolving problems
• Any and all other work as required to complete the primary role of the position.Requirements:Qualifications & Requirements:
• One or more years hotel front desk experience
• Hilton property experience preferred
• High School Diploma or equivalent Bachelors degree in Hospitality or related field preferred
• Drivers license, and acceptable driving history subject to company approval.
• Passion for the hotel industry!

Keywords: Buffalo Lodging Associates, Billerica , Front Office Supervisor, Administration, Clerical , Billerica, Massachusetts